Michelle Crockett
Fort Wayne,IN
Summary
Results-driven professional with over ten years of experience in operations and customer service. Expertise in problem-solving, expense processing, and travel coordination. Achievements include enhanced client satisfaction and optimized administrative processes.
Overview
22
22
years of professional experience
Work History
Executive Assistant/Operations Manager
TED Design dba Johnson's Carpet One
Grandville, Michigan
04.2014 - 02.2024
- Coordinated executive schedules and managed appointment calendars to optimize senior management's time.
- Prepared reports, presentations, agendas, and minutes for the executive staff.
- Organized company meetings by preparing agendas and distributing materials beforehand.
- Assisted with travel arrangements, including flight and accommodation bookings.
- Processed expense reports and maintained financial records to support budgeting.
- Reconciled monthly statements from vendors and suppliers.
- Prepared weekly check runs for approval by management or executive staff members.
- Created detailed reports on aging payables, vendor payments, cash disbursements.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Liaised with vendors and customers to confirm information and resolve client issues effectively.
Independent Sales Representative
England Furniture Inc.
Grand Rapids, Michigan
03.2012 - 03.2014
- Serviced, trained, and sold entire furniture line to 37 dealers across Michigan, enhancing dealer relationships and market reach.
- Developed customized sales techniques, increasing sales and upselling services to new and existing clients.
- Merchandised displays to improve product visibility and appeal, driving customer engagement.
Area General Manager
LC Enterprises, LLC
Indianapolis, Indiana
05.2002 - 02.2011
- Directed daily operations across multiple locations, enhancing service quality and customer satisfaction.
- Evaluated store performance against established metrics such as sales growth, profit margins, customer service levels.
- Conducted regular meetings with store managers to address operational issues and ensure adherence to company policies.
- Analyzed financial data and prepared monthly reports for senior management.
- Managed pre-store opening activities, coordinating site selection, construction, vendor relations, equipment setup, and staff recruitment and training.
Education
Some College (No Degree) - Business Administration
Ball State University
Muncie, INSkills
- Calendar management
- Report preparation
- Travel coordination
- Expense processing
- Financial reconciliation
- Budget management
- Vendor management
- Customer relationship management
- Customer service
- Problem solving
Timeline
Executive Assistant/Operations Manager
TED Design dba Johnson's Carpet One
04.2014 - 02.2024
Independent Sales Representative
England Furniture Inc.
03.2012 - 03.2014
Area General Manager
LC Enterprises, LLC
05.2002 - 02.2011
Some College (No Degree) - Business Administration
Ball State University