Michelle Crowell
Detroit,MI
Summary
Resourceful Onboarding Coordinator known for high productivity and efficient task completion. Specialize in employee integration, training program development, and new hire documentation management. Excel in communication, problem-solving, and adaptability, ensuring seamless onboarding experiences that foster positive first impressions of the organization.
Overview
21
21
years of professional experience
Work History
Onboarding Coordinator
Adecco
Auburn Hills, Michigan
07.2017 - 01.2025
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Prepared or maintained employment records using human resources management system software.
- Ensured that necessary paperwork is completed correctly before an employee is hired
- Assessed new hires for compliance with company, state and federal requirements.
- Tracked completion of mandatory training and compliance requirements for new employees.
- Established a feedback loop with new hires to enhance the onboarding experience continually.
- Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Maintained up-to-date knowledge of employment laws and regulations
- Monitored new employee progress and provided feedback to improve onboarding process
- Provided guidance and support to new employees throughout their onboarding period.
- Maintained applicant profiles and information in applicant tracking system.
- Informed job applicants of compensation, and benefits
- Established positive relationships with external vendors providing services related to onboarding activities.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Client Relations Representative
Adecco
Southfield, Michigan
09.2012 - 07.2017
- Participated in team meetings regarding new initiatives or changes in operations procedures related to client relations.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Responded to customer inquiries and complaints in a timely manner.
- Provided exceptional customer service to clients over the phone and via email.
- Assessed overall customer satisfaction levels and worked closely with internal teams to make sure that expectations were being met.
Payroll Assistant
Adecco
Southfield, Michigan
11.2005 - 09.2012
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Maintained accurate records of employee time cards and attendance
- Handled and resolved employee payroll queries in a timely and professional manner.
- Recorded adjustments to previous pay-related errors.
- Secured personal and payroll information in compliance with federal regulations.
- Conducted regular payroll reconciliations to identify and rectify discrepancies.
- Processed and issued employee paychecks, statements of earnings and deduct
- Responded to employee inquiries regarding payroll and timekeeping.
- Resolved discrepancies in employee paychecks on an individual basis.
- Assisted with year-end payroll tasks, including the preparation of W-2 forms
- Coordinated with HR department to verify employee information and payroll processing.
- Managed all payroll transactions, including deductions, bonuses, and new hire information.
- Calculated overtime wages and vacation accruals as required by law
- Trained new employees on company timekeeping systems.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Tracked and managed employee leave balances, including vacation, sick, and personal time off
- Protected payroll operations and maintained employee confidence by keeping information private.
- Kept informed on tax law changes that applied to payroll process
- Processed payroll for up to 500 employees weekly using specialized software.
Receptionist
Adecco
Southfield, Michigan
09.2003 - 11.2005
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Developed and maintained a filing system for essential documents, improving office organization.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated pick-up and delivery of express mail services.
- Coordinated with vendors for repairs and maintenance of office equipment.
Education
High School Diploma -
Martin Luther King Jr High School
06-1986
New Horizon Learning Center
Skills
- Employee engagement
- Performance tracking
- Cross-functional teamwork
- Policy enforcement
- Time tracking and payroll administration
- Professionalism
- HR compliance
- Relationship building
- Willingness to learn
- White and Yellow Belt certified
Education and Training
Southfield, MI,Detroit, MI
Contact
Detroit, MI 48210
Timeline
Onboarding Coordinator
Adecco
07.2017 - 01.2025
Client Relations Representative
Adecco
09.2012 - 07.2017
Payroll Assistant
Adecco
11.2005 - 09.2012
Receptionist
Adecco
09.2003 - 11.2005
High School Diploma -
Martin Luther King Jr High School
New Horizon Learning Center