Summary
Overview
Work History
Education
Timeline
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Michelle Cruz

Hesperia,CA

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

10
10
years of professional experience

Work History

Dental Treatment Coordinator

Specialty Dental Group
Montebello, CA
06.2022 - Current
  • Use communication skills, knowledge of financial management,and in-depth understanding of various treatments and procedures to help patients understand the value of investing in their oral health
  • Coordinated dental benefits and arranged payment plans with patients
  • Contacted insurance companies to verify insurance companies to verify benefits for services and communicate results to patient and sales
  • Answer the phone and assist the doctor with issues that arise in the office
  • Assist the doctor with appointment growth and development
  • Scheduling appointments
  • Set up displays on sales floor.

Head Receptionist

Full Range Spine & Ortho
Beverly Hills, CA
05.2019 - 06.2022
  • Promptly answer all incoming calls with proper telephone etiquette.
  • Scheduled and followed up on patient appointments.
  • Managed inventory for front office and medical supplies, reducing costly convenience purchases by 25% percent.
  • Handled payment processing and provided patients with receipts and proper bills and change.
  • Monitored reception area to provide consistently safe, hazard -free environment for customers.

Cashier/Waitress

Ramonas/Cuatro amigos LLC
Lakewood, CA
01.2019 - 06.2022
  • Greeted customers and provided prompt, friendly service.
  • Adhered to company policies regarding the use of register systems and money security procedures.
  • Counted out opening and closing registers at start and end of shift accurately.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.

Retail Sales Associate

Ashley's Jewelers
Culver City , CA
08.2014 - 11.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Medical Assistant Certification -

American Career College

High School Diploma -

Opportunities For Learning

Timeline

Dental Treatment Coordinator

Specialty Dental Group
06.2022 - Current

Head Receptionist

Full Range Spine & Ortho
05.2019 - 06.2022

Cashier/Waitress

Ramonas/Cuatro amigos LLC
01.2019 - 06.2022

Retail Sales Associate

Ashley's Jewelers
08.2014 - 11.2018

Medical Assistant Certification -

American Career College

High School Diploma -

Opportunities For Learning

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Michelle Cruz