MICHELLE CRUZ
Natalia,TX
Summary
Results-driven team leader with a proven track record in optimizing daily operations and enhancing team performance. Skilled in staff training and process improvement, dedicated to achieving high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Team Leader
Rudy's BBQ
SELMA,TX
10.2024 - Current
- Led daily operations, ensuring high-quality food preparation and presentation.
- Trained team members on safety protocols and operational procedures.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Developed schedules to ensure adequate staffing during peak hours.
Sales Manager
Ace Hardware
Devine, TX
05.2021 - 10.2024
- Led sales team to exceed quarterly targets through effective coaching and performance management.
- Developed strategic marketing initiatives to enhance customer engagement and increase store traffic.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product placement.
- Implemented training programs for new staff, enhancing product knowledge and customer service skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to explain sales opportunities.
Education
No Degree -
NEW BRAUNFELS HIGH SCHOOL
New Braunfels, TXSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Coaching and mentoring
- Complex Problem-solving
- Mentoring
- Daily workflow improvement
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Rudy's BBQ
10.2024 - Current
Sales Manager
Ace Hardware
05.2021 - 10.2024
No Degree -
NEW BRAUNFELS HIGH SCHOOL