Michelle Cserep

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Responded to customer requests for products, services, and company information.

Prepared work schedules for kitchen staff and supervised duties of cooks and trustees, including food preparation, cleaning kitchen, and delivering meals to detainees

Worked with Jail nurse and staff to ensure that inmates were receiving the best possible care.

Oversaw the training and development of staff to ensure that they had the necessary skills and knowledge to perform their duties

Helped implement a new inmate commissary program and banking system.

Oversaw the Sheriff's Escrow account, balances and end of month reports as well as end of year reports to SBOA.

Assisted in transportation of juveniles to and from court.

• Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
• Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.