Michelle Daily
Springfield,MO
Summary
Operations leader managing high-volume business generating over $2M annually. Achieved consistent 10% year-over-year sales growth while overseeing a team of 20 employees. Experienced in inventory management and customer relations, driving operational efficiency in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Store Manager
Andy’s Frozen Custard
Springfield, MO
12.2019 - Current
- Managed daily operations for a high-volume location generating over $2M in annual revenue, ranking as the second busiest store in the Springfield market
- Led, scheduled, and oversaw a team of approximately 20 employees, including hiring, onboarding, and ongoing training
- Drove business performance, achieving 10%+ year-over-year sales growth
- Oversaw inventory management and supply ordering to maintain operational efficiency
- Handled customer relations and conflict resolution in a fast-paced environment
- Executed financial responsibilities including cash handling, bank deposits, and operational reporting
Staff Sergeant (E-5), Diet Technician
United States Air Force
07.2000 - 07.2007
- Led and supervised team of 10 airmen, providing direction and training to enhance operational effectiveness
- Managed daily operational workflows, ensuring compliance and consistency in service delivery to meet mission objectives
- Developed team members through hands-on training and mentorship, fostering skills to maintain high performance standards
- Served in a deployed environment in Iraq, operating under high-pressure conditions requiring adaptability and strong decision-making
- Recognized with service awards for performance and contribution during active duty
Education
Bachelor of Interdisciplinary Studies -
University of Texas At San Antonio
San Antonio, TX01-2017
Skills
- Inventory and supply management
- Operations and workflow management
- Scheduling and workforce planning
- Team leadership and staff development
- Hiring, training, and onboarding
- Performance management and accountability
- Customer service and conflict resolution
- Organization and multitasking in high-volume environments
- Problem solving and decision making
- Effective decision making under pressure
Timeline
Store Manager
Andy’s Frozen Custard
12.2019 - Current
Staff Sergeant (E-5), Diet Technician
United States Air Force
07.2000 - 07.2007
Bachelor of Interdisciplinary Studies -
University of Texas At San Antonio