Michelle Dale
Jupiter,FL
Summary
Dynamic and results-driven professional with extensive experience at Publix, excelling in customer service and employee training. Proven ability to enhance customer satisfaction and drive sales through effective merchandising strategies. Skilled in inventory management and communication, fostering a collaborative team environment while ensuring adherence to sanitation standards.
Overview
17
17
years of professional experience
Work History
Asst Deli Manager
Publix
08.2018 - Current
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
Customer Service Staff Member
Winn Dixie Supermarket
03.2008 - 08.2018
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Jupiter High School
Jupiter Fl08.2001
Skills
- Customer service
- Customer engagement
- Food preparation
- Employee supervision
- Sanitation standards
- Task delegation
- Merchandising strategies
- Inventory management
- Scheduling coordination
- Supply ordering
- Sales promotion
- Promotional planning
- Profit and loss
- Budgeting and cost control
- Staff training
- Ordering supplies
- Catering support
- Customer complaint handling
- Cleaning & sanitation
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Cash handling
- Goal setting
Timeline
Asst Deli Manager
Publix
08.2018 - Current
Customer Service Staff Member
Winn Dixie Supermarket
03.2008 - 08.2018
Jupiter High School