Michelle Darcy
Coeur D Alene,Idaho
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Wedding Sales Manager
The Coeur D'Alene Resort
Coeur D Alene, United States
01.2015 - Current
- Onsite event management for Resort weddings, approximately 120-150 wedding related events per year.
- Advanced working knowledge of SalesForce Event Management Software
- Understanding of Oracle Hospitality/Opera guest room reservation software
- Produced contracts, reports, letters, and proposals for clients. Managing sales process from inquiry to booking.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked with customers to understand needs and provide excellent service
Senior Event Planner
Soiree Weddings & Events
Boise, ID
07.2010 - 09.2014
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Attended conferences and events to stay up-to-date with industry trends and planning standards
Business Concierge
Silverstone Amenity Center
Boise, ID
12.2009 - 09.2013
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Initiated concierge program which included ravel arrangements hotel accommodations, notary services, dry cleaning, entertainment packages, and cater service for tenants in a Class A business center
- Negotiated contracts with vendors for event space and rentals, arranged catering services, coordinated travel arrangements for vendors and clients
Event & Wine Festival Coordinator
Boise Art Museum
Boise, ID
11.2007 - 12.2009
- Responsible for meeting daily and monthly budget projections for the facility to operate in a profitable and effective manner
- Develop and implement museum special events and space rental events
- Coordinate Vintner Patron dinners with multiple restaurateurs
- Manage team of 25 banquet servers and hiring additional personnel as needed
- Responsible for writing and presenting professional presentations, proposals, and contract for events
- Managed event logistics and operations
- Performed event coordination for larger parties and gatherings
- Hired, trained and supervised volunteers and support staff required for events
Education
Bachelor of Science - Visual Communication
University of Idaho
Moscow, ID05.1999
Skills
- Accuracy and Attention to detail
- Strong Time Management to include Prioritizing and Planning
- Proactive and Self-Motivated
- Excellent Written and Verbal Communication
- Salesforce Software Experience
- Oracle Hospitality/Opera - guest room reservation software
Timeline
Wedding Sales Manager
The Coeur D'Alene Resort
01.2015 - Current
Senior Event Planner
Soiree Weddings & Events
07.2010 - 09.2014
Business Concierge
Silverstone Amenity Center
12.2009 - 09.2013
Event & Wine Festival Coordinator
Boise Art Museum
11.2007 - 12.2009
Bachelor of Science - Visual Communication
University of Idaho
Additional Work Experience
Customer Service Teller - Bank of the Cascades, Boise - 9/2013-1/2015
Event Manager - The Winery at Eagle Knoll, Eagle - 6/2005-10/2007
Television News Anchor and Reporter - KTRV Fox 12, Nampa - 3/2003-9/2004
Television News Anchor, Public Affairs Coordinator - KMVT 11, Twin Falls - 6/1999-3/2003
Personal Interests
- Yoga
- Travel
- Cooking
- Reading
- Biking
- Wine education
Additional Work Experience
Customer Service Teller - Bank of the Cascades, Boise - 9/2013-1/2015
Event Manager - The Winery at Eagle Knoll, Eagle - 6/2005-10/2007
Television News Anchor and Reporter - KTRV Fox 12, Nampa - 3/2003-9/2004
Television News Anchor, Public Affairs Coordinator - KMVT 11, Twin Falls - 6/1999-3/2003
Personal Interests
- Yoga
- Travel
- Cooking
- Reading
- Biking
- Wine education
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