Katie Mercer
Boone,NC
Summary
Enthusiastic and detail oriented professional, passionate about creating unique and memorable events for couples.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wedding Sales Manager
Chetola Resort
03.2024 - Current
- Connect with couples in the early stages of planning to review and discuss their ideas, and how they aligned with our venue.
- Assist couples throughout the planning process to ensure they were confident in our services, and their choice of venue.
- Create in depth BEO's for our staff to review and use for operations on the wedding day.
- Oversee all day of operations for weddings and special events on property.
Assistant Guest Services Manager
Chetola Resort
05.2023 - 03.2024
- Provided backup support for Guest Services Manager when needed.
- Managed reservations system, ensuring accurate bookings and seamless guest check in process.
- Developed training materials for new hires, and aided in the training process.
- Analyzed guest feedback to identify areas needing improvement for enhanced satisfaction rates.
Front Desk Associate
Chetola Resort
12.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced guest satisfaction by addressing inquiries, resolving issues, and providing accurate information.
- Collaborated with other departments within the resort to ensure each guest's stay was seamless.
Intern/Event Assistant
Julia Nicole Weddings And Events
03.2022 - 04.2024
- Gained hands on experience in wedding and special event planning and implementation.
- Utilized information from clients to create vision boards, in depth timelines, and floorplans for events.
- Assisted the lead planner with setup, breakdown, and day of tasks to ensure that all events were seamless.
Seasonal Waitstaff
Blowing Rock Country Club
04.2021 - 10.2021
- Worked effectively in fast paced environments.
- Provided quality service, and a knowledge of menu items to members.
- Assisted in setup, breakdown, and service during meals and special events on property.
Cashier
Harris Teeter
01.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Hospitality And Tourism Management
Appalachian State University
Boone, NC05-2023
Skills
- Sales strategy
- Interpersonal communication
- Time management
- Problem solving
- Attention to detail
Accomplishments
- Featured in the 2025 publication of "All About Weddings" Magazine.
Certification
- Assistant Wedding Planner Certificate from "Engaged Wedding Planner Academy".
Timeline
Wedding Sales Manager
Chetola Resort
03.2024 - Current
Assistant Guest Services Manager
Chetola Resort
05.2023 - 03.2024
Front Desk Associate
Chetola Resort
12.2022 - 05.2023
Intern/Event Assistant
Julia Nicole Weddings And Events
03.2022 - 04.2024
Seasonal Waitstaff
Blowing Rock Country Club
04.2021 - 10.2021
Cashier
Harris Teeter
01.2018 - 07.2019
Bachelor of Science - Hospitality And Tourism Management
Appalachian State University
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