Michelle Dare
Milwaukee,WI
Summary
Driven professional with a strong background in customer service and vehicle maintenance coordination. Known for attention to detail, multitasking abilities, and a commitment to enhancing customer satisfaction. Customer service professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Advisor & Mobile Coordinator
Lynch Ford of Mukwonago
Mukwonago, WI
01.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently, whether in the service drive or in their driveway during pick up and delivery events.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers with our mobile service technician to their homes or work.
- Conducted vehicle inspections and communicated findings to clients for informed decision-making.
- Collaborated with technicians to relay customer concerns, enhancing repair accuracy and efficiency.
- Managed warranty claims process, streamlining submissions for timely approvals and resolutions.
- Educated customers on vehicle maintenance schedules, promoting proactive care and loyalty.
- Maintained detailed records of service transactions, ensuring compliance with dealership standards.
- Maintained high customer satisfaction standards to meet or exceed targets through CSI as well as fostering 5 star online reviews.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Warranty Administrator & Shop Dispatcher
Ewald Venus Ford
Cudahy, WI
10.2021 - 01.2024
- Processed warranty claims efficiently, ensuring timely resolution for customer satisfaction.
- Collaborated with service teams to gather necessary documentation for warranty approvals.
- Maintained accurate records of all warranty transactions using dealership management software.
- Streamlined claim submission processes, reducing processing time and improving workflow efficiency.
- Analyzed recurring warranty issues to identify trends and recommend proactive solutions.
- Led cross-departmental meetings to align on warranty program enhancements and operational improvements.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Skilled at working independently and collaboratively in a team environment while processing used car inventory, coordinate the detail department, as well as dispatch incoming work to proper technicians to ensure shop productivity.
Sales Associate
Ewald Venus Ford
Cudahy, WI
06.2013 - 10.2021
- Delivered exceptional customer service, fostering long-term relationships and enhancing customer satisfaction.
- Assisted customers in selecting vehicles, providing expert knowledge of features and benefits.
- Conducted product demonstrations to showcase vehicle capabilities and performance.
- Collaborated with management to implement sales strategies, improving overall dealership performance.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Developed comprehensive knowledge of inventory, enabling informed recommendations to clients.
- Coordinated promotional events, increasing foot traffic and generating leads for potential sales opportunities.
Sales Associate
Brian Bemis Ford Hyundai Mazda
Sycamore, IL
09.2005 - 05.2013
- Mentored new sales associates, sharing best practices and techniques for effective selling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Morris Community High School
Morris05-1998
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Service scheduling
- Repairs scheduling
- Customer relationship management
- Documentation and reporting
Certification
- Certified STARS Warranty Admin Level 1 & 2
- Certified STARS Service Advisor Level 1 & 2
- Certified STARS CX Remote Experiences Coordinator
- Ford Blue Certified Sale Consultant
- Awarded Customer Satisfaction 4 years in a row while in sales from Ford
Timeline
Service Advisor & Mobile Coordinator
Lynch Ford of Mukwonago
01.2024 - Current
Warranty Administrator & Shop Dispatcher
Ewald Venus Ford
10.2021 - 01.2024
Sales Associate
Ewald Venus Ford
06.2013 - 10.2021
Sales Associate
Brian Bemis Ford Hyundai Mazda
09.2005 - 05.2013
High School Diploma -
Morris Community High School