Michelle Davis
McAlester,OK
Summary
Dynamic and results-oriented Patient Care Coordinator with a proven track record at Cherokee Nation Industries. Excelled in interdepartmental collaboration and patient care coordination, enhancing healthcare delivery and patient satisfaction. Skilled in utilizing software systems like Dentrix and Cerner, coupled with exceptional customer service abilities. Achieved significant improvements in patient outreach and follow-up, contributing to organizational excellence.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Cherokee Nation Industries
Vinita, OK
12.2021 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Completed insurance verifications and claim forms for patient intake and processing.
- Established strong work network by building professional relationships with physicians and fellow employees.
Asset Protection Associate
Walmart
Vinita, OK
06.2023 - 10.2024
- Assisted customers with product information and inquiries.
- Monitored CCTV surveillance to detect suspicious activity.
- Executed safety protocols to protect the store's assets.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Participated in weekly meetings with management teams to discuss loss prevention topics.
- Implemented preventative measures such as signage or employee training sessions aimed at deterring theft or fraud.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Responded to alarms and emergency situations, following protocol to safeguard assets.
- Prepared detailed reports on security incidents for review by management.
- Provided exceptional customer service while maintaining a focus on loss prevention.
- Participated in team meetings to discuss loss prevention strategies and results.
- Maintained detailed logs of all security-related incidents and actions taken to resolve them.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Wait Staff Member
Clantons Cafe
Vinita, OK
06.2014 - 09.2021
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Took beverage orders from patrons and served drinks promptly.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Cleared dishes between courses and after guests finished dining.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed all safety procedures when handling hot plates or sharp objects.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Bachelor in Dental Hygiene - Dental Hygiene
Tulsa Community College
Tulsa, OK05-2026
High School Diploma -
Vinita High School
Vinita, OK05-2003
Skills
- Interdepartmental Collaboration
- Medical Data Collection
- Healthcare operations
- Administrative supervision
- Appointment Scheduling
- Filing and Recordkeeping
- Articulate Communication
- Inventory Management
- HIPAA Compliance
- Healthcare documentation
- Insurance Verification
- Database coordination
- Patient Care Coordination
- Organizational standards
- Patient Education
- Meeting Preparation
- Patient Relations
- Medical record requests
- Healthcare system navigation
- Patient Records Management
- Patient Registration
- Customer Service
- Proficient in many Software Systems: Microsoft Word, Dentrix, Cerner, Tonic, Microsoft Excel
- Patient Outreach and Follow-Up
Timeline
Asset Protection Associate
Walmart
06.2023 - 10.2024
Patient Care Coordinator
Cherokee Nation Industries
12.2021 - Current
Wait Staff Member
Clantons Cafe
06.2014 - 09.2021
Bachelor in Dental Hygiene - Dental Hygiene
Tulsa Community College
High School Diploma -
Vinita High School