Michelle Davis
Harrisville,MS
Summary
Versatile and achievement-oriented Medical Assistant and Biller with a proven track record at South Rankin Family Clinic. Excelled in patient care, improving patient record accuracy by streamlining document management. Skilled in HIPAA compliance and customer service, successfully enhanced stakeholder relationships and resolved insurance claims, significantly boosting reimbursement rates.
Overview
2025
2025
years of professional experience
Work History
Medical Assistant/ Medical Biller
South Rankin Family Clinic
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
Medical Biller
Jackson Orthopedic
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
Office Manager / Medical Assistant
Whatley Family Clinic
05.2020 - 07.2024
- Established streamlined procedures for document management for enhanced accessibility.
- Optimized office budget by renegotiating vendor contracts.
- Enhanced relationships with stakeholders using proactive engagement strategies.
- Monitored expenditures for better financial control.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Richland
05.1986
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Phlebotomy
Timeline
Office Manager / Medical Assistant
Whatley Family Clinic
05.2020 - 07.2024
Medical Assistant/ Medical Biller
South Rankin Family Clinic
Medical Biller
Jackson Orthopedic
Richland
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