Michelle Davis
Clark
Summary
Dynamic small business owner with a proven track record at Waxing Clark, excelling in operations management and customer service. Successfully built a loyal clientele through personalized attention and effective marketing strategies. Skilled in staff performance management, enhancing team productivity while fostering a positive work environment. Committed to delivering exceptional service quality.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Waxing Clark
01.2025 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Assistant Store Manager
Waxing the City
07.2019 - 02.2025
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
Salon Manager
Waxing the City
11.2018 - 07.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Pier 1 Imports Inc
09.2013 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Education
Union County College
Cranford, NJEsthetician - Skin Care
Capri Institute
Kenilworth, NJ03.2019
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Operations management
- Staff hiring
- Employee performance management
- Reporting and documentation
- Customer service
Timeline
Small Business Owner
Waxing Clark
01.2025 - Current
Assistant Store Manager
Waxing the City
07.2019 - 02.2025
Salon Manager
Waxing the City
11.2018 - 07.2019
Sales Associate
Pier 1 Imports Inc
09.2013 - 10.2015
Education
Union County College
Esthetician - Skin Care
Capri Institute
Similar Profiles
Sofia Arteaga MartirSofia Arteaga Martir
Esthetician at Peach Bar Waxing CenterEsthetician at Peach Bar Waxing Center
Kira HerringKira Herring
Wax Specialist/Certified Master Trainer at Brazils Waxing CenterWax Specialist/Certified Master Trainer at Brazils Waxing Center
Mia OuelletteMia Ouellette
Front Desk Receptionist at Waxing the CityFront Desk Receptionist at Waxing the City
Pawel SzczygielPawel Szczygiel
Forklift Operator at Cosmed GroupForklift Operator at Cosmed Group
Tonya AmersonTonya Amerson
Operator Technician at Watlow ElectricOperator Technician at Watlow Electric