Michelle D. Court
Loveland,CO
Summary
Dynamic customer service professional with extensive experience at PNC Bank, excelling in client relations and critical thinking. Proven track record of enhancing customer satisfaction through effective complaint resolution and product knowledge. Skilled in active listening, fostering loyalty, and managing high-stress situations to achieve positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PNC Bank
12.2021 - Current
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Processed transactions accurately, ensuring compliance with banking regulations.
- Assisted customers with account management, enhancing overall satisfaction and loyalty.
- Trained new team members on service protocols and operational procedures.
Customer Service Representative
PB&T Bank
10.2019 - 12.2021
- Led initiatives to enhance customer engagement and feedback collection strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
PNC Bank
09.2007 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Accounting
Michigan Technological University
Houghton, MISkills
- Customer service
- Active listening
- Critical thinking
- Client relations
- Customer satisfaction measurement
- Product knowledge
Certification
Notary of Colorado
ABA certificate in Compliance Essentials
Timeline
Customer Service Representative
PNC Bank
12.2021 - Current
Customer Service Representative
PB&T Bank
10.2019 - 12.2021
Customer Service Representative
PNC Bank
09.2007 - 07.2019
No Degree - Accounting
Michigan Technological University