Michelle R. DeGroot

I performed intake documentation for the clients, conducted pregnancy tests, and assisted in ultrasounds. I wrote reports every month and led quarterly meetings, ordered items for the medical side, and led in team management. Worked with nonprofit agencies for women and children. Taught birth and parenting classes.

• Schedule all housekeeping employees
• Literacy in guest point software
• Answer multi phone lines while booking reservations via phone/online
• Checking customers in/out
• Open and close the hotel
• Handle customer concerns

• Patient scheduling of at least 100 patients a week
• Helped direct and check out 15-18 patients a day
• Scheduled inventory re-orders and open-house events
• Met with reps about procedure changes and innovations

• Constantly gained new knowledge of beauty products
• Responsible for inventory and restocking
• Complete paperwork daily
• Practicing customer service through sales and recommendation of products

• Managed 446 apartment units supporting maintenance and reconstruction in the Property Management sector
• Ensuring schedule of inventory was completed on time and ready for sales and marketing group
• Supported Service Management in custom 'on demand' style planning for house cleaning

• Answered all phone-calls on multi-line phone system, making/changing appointments, and checking out clients after services
• Checked out over 10 clients a day and was responsible for managing cash and credit transactions totaling over $300 a day
• Kept all activities in salon running smoothly through open communication between client and stylist

• Managed day-to-day business operations for a thriving start up business which experienced 30% growth per year for the first two years and 70% the following two years
• Specializing in custom motorcycle parts and services selling to customers all over the world
• Data processing of orders, handling customer satisfaction issues, managing accounts, and phone sales
• Coordinated business sponsorship of a build off called Metric Revolution which premiered in Las Vegas, Nevada and aired on ESPN2