Michelle De La Rosa
Indianapolis,IN
Summary
Motivated individual with leadership skills. Energetic and goal driven with excellent teamwork ethic. Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.
Overview
6
6
years of professional experience
Work History
Teacher Assistant
YMCA
12.2022 - Current
- Supervising the class, assisting children who need additional care or attention, directing school activities such as arts and crafts, observing students, and reporting to the teacher
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Responded to student needs and questions promptly.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Prepared classrooms daily for optimal learning conditions including clean spaces, organized supplies, and appropriate technology setup.
- Supported classroom activities, tutoring, and reviewing work.
Sales associate
Tj Maxx
01.2019 - 11.2022
- Organize assigned location, customer service
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
Hostess/cashier
Flap Jacks
01.2018 - 01.2019
- Responsible for seating customers, handled guest complaints, responsible for greeting guest upon arrival
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Core 40 with honors -
Ben davis High School
01.2020
Skills
- Exceptional organization and problem solving skills
- Excellent customer service background
- Ability to remain poised when handling difficult situations
- Fluent in spanish
- Parent-Teacher Communication
- Computer Skills
- Complex Problem-Solving
- CPR and First Aid
- Preparing Instructional Materials
Languages
Spanish
Native or Bilingual
Timeline
Teacher Assistant
YMCA
12.2022 - Current
Sales associate
Tj Maxx
01.2019 - 11.2022
Hostess/cashier
Flap Jacks
01.2018 - 01.2019
Core 40 with honors -
Ben davis High School