Michelle Delgado
Clifton,NJ
Summary
Motivated individual with a strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Skilled multitasker with great teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Maywood Tennis Club
03.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
Crew Member
Chipotle Mexican Grill
08.2021 - 03.2023
- Worked front counter, online orders and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted positive work environment through effective communication and teamwork among staff members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelor of Science - Finance
Seton Hall University
South Orange, NJ05.2026
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Conflict Management
- Housekeeping
- Teamwork and Collaboration
- Customer Service
- Self-discipline
- Leadership Qualities
Certification
- First Aid/CPR Certified
- FEMA Certification in Introduction to Incident Command System - May 2023
- FEMA Certification in Introduction to the National Incident Management System - May 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Associate
Maywood Tennis Club
03.2023 - Current
Crew Member
Chipotle Mexican Grill
08.2021 - 03.2023
Bachelor of Science - Finance
Seton Hall University
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