Michelle DelNigro
Johnston,RI
Summary
Experienced business consultant with a demonstrated history of working in the financial services industry. Skilled in Merchant Card Processing, Sales, Short Sales, Management, and Sales Presentations. Strong sales professional with exceptional customer relationship management and service skills. Ambitious Senior Business Consultant quickly identifies weaknesses and problems that afflict a business. Experienced in providing sound and objective advice to various businesses types. Adept at consulting on short-term and long-term projects. Driven Senior Business Consultant capitalizes on business opportunities and improve processes by promoting best practice procedures. Specialties include analyzing data and numbers, shaping initiatives through idea generation and organizing meetings with prospective businesses and clients.
Overview
33
33
years of professional experience
Work History
Volunteer /Board Member
E.G.A.P.L / Heart Of Rhode Island
Cranston, RI
11.2015 - Current
- Attending board meetings and reviewing meeting agendas.
- Participates in various committees to meet specialized goals.
- Fundraising
- Assisting with the care of animals at shelter
- Set up. work and breakdown of organized programs, events, and activities to drive outreach initiatives.
SR. BUSINESS CONSULTANT
First Data/Fiserv Merchant Services & Santander Bank
, RI
07.2001 - 07.2022
- Establish and maintain strong relationships with existing and potential clients through sound customer service, timely communication, and relationship management skills
- Understanding of company products and services to effectively communicate offerings to clients and upsell where appropriate
- Prioritize daily workflows, including all inbound/outbound calls, customer inquiries, and appointments in a professional manner
- Effectively consult on strategies for increased profit and ROI
- Support 30+ local bank branches pertaining to merchant services
- Review and analyze merchant statements to ensure overall accuracy.
Spa Coordinator
Jermane Ltd.
Providence, RI
05.1998 - 08.2003
- Continuously provided support for salon Stylists and Owner
- Responsible for ordering inventory, managing retail products, cleaning and upkeep of the salon and other administrative duties.
OFFICE ADMINISTRATOR
Masello Salon Services
Providence/Cranston, RI
09.1990 - 02.2001
- Provided daily administrative tasks including answering and responding to phone calls. Customer service, order entry, cash management, merchandising in-store displays
- Managed retail store including hiring, training & termination of store employees.
- Created/managed schedules along with providing support to owners and upper management.
- Assisted with the planning, set-up and working of trade shows and other educational events.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Trained and managed the inside sales team.
- Assisted the outside sales team.
Education
Skills
- Salesforce
- Relationship Building
- Merchant Services
- Customer Service
- Cold Calling
- Operations Management
- Strategic Planning
- Organizational Leadership
- Account Management
- Client Engagement
- Goal Setting
- Managing Commission Structures
- Employee Motivation and Performance
- Raising Capital
- Sales Growth
- Client Relationship Building
- Revenue Generation
- Customer Service Management
- Continuous Improvement
- Planning and Execution
- Cost Reduction
- Business Planning
- Account Retention
- Vendor Collaboration
References
Available Upon Request
Timeline
Volunteer /Board Member - E.G.A.P.L / Heart Of Rhode Island
11.2015 - Current
SR. BUSINESS CONSULTANT - First Data/Fiserv Merchant Services & Santander Bank
07.2001 - 07.2022
Spa Coordinator - Jermane Ltd.
05.1998 - 08.2003
OFFICE ADMINISTRATOR - Masello Salon Services
09.1990 - 02.2001
Tollgate High School - ,