Michelle Diaz
Eagle Pass,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Deployed Services
Eagle Pass, TX
05.2022 - 10.2023
- Conducted daily security patrols of assigned areas.
- Completed incident reports regarding violations of policies or procedures.
- Provided friendly and professional assistance to employees and visitors.
- Recorded required data for incident reports and files.
- Trained new security officers on safety protocols and company standards.
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Beverage Server
Kickapoo Lucky Eagle Casino
Eagle Pass, TX
03.2021 - 01.2022
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Maintained a clean and organized work environment, ensuring optimal service for patrons.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Cashier
Wendy's
Eagle Pass, TX
08.2017 - 08.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Education
GED -
C.C. WINN HIGH SCHOOL
Eagle Pass, TX06.2019
Skills
- Excellent customer service
- Money Handling
- Cash handling expertise
- Strong Communication Skills
- Attention to Detail
- Problem-solving abilities
- Emergency Response Coordination
- Patrolling
- Multitasking
- Security operations experience
- POS System
Certification
- Full Background Investigation Clearance
- Level 2 Security License
Languages
English
Spanish
Timeline
Unarmed Security Guard
Deployed Services
05.2022 - 10.2023
Beverage Server
Kickapoo Lucky Eagle Casino
03.2021 - 01.2022
Cashier
Wendy's
08.2017 - 08.2018
GED -
C.C. WINN HIGH SCHOOL