Michelle Diaz
Miami,FL
Summary
Resourceful Executive Administrative Assistant, known for high productivity and efficient task completion. Skilled in managing busy schedules, coordinating executive meetings, and handling confidential correspondence. Excel in time management, problem-solving, and communication, ensuring seamless operations in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Support Staff Supervisor
Public Defender's Office
Miami, FL
03.2020 - Current
- Guided members of the support staff on how to handle difficult situations or customers.
- Created reports detailing weekly activities and accomplishments of the support staff team.
- Identified process improvement opportunities within existing systems used by support staff members.
- Assisted in recruiting, interviewing, and hiring new employees for the support staff team.
- Analyzed data from customer feedback surveys to identify areas where improvements could be made within the department.
- Developed policies and procedures for support staff to ensure compliance with company standards.
- Resolved conflicts between customers and members of the support staff team as needed.
- Ensured that all customer information was kept confidential according to company policy.
- Managed daily operations of the support staff team, including assigning tasks and monitoring progress.
- Ensured that customer inquiries were handled efficiently and effectively by the support staff team.
- Fostered positive and inclusive team culture for support staff.
- Led weekly team meetings to communicate business updates.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Legal Assistant
Public Defender's Office
Miami, FL
03.2011 - 02.2020
- Maintained client confidentiality in all matters.
- Organized exhibits for trial proceedings.
- Greeted clients upon arrival at the office and provided assistance as needed.
- Scanned physical documents into electronic format for storage in a secure database system.
- Updated databases with new information received from attorneys or clients.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Ensured that all paperwork was properly filed according to established procedures.
- Assisted with document production and deposition preparation.
- Processed incoming mail daily.
- Filed clients' legal documents in relevant courts for processing.
- Liaised between attorney and outside counsel, exchanging information.
- Handled telephone calls, meeting plans and conference organization requirements.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Responded to client calls and inquiries to deliver applicable information.
- Knowledgeable in dealing with pleadings, affidavits, motions, and exhibit preparation.
- Organized legal documents in company filing systems and databases.
Receptionist
Public Defender's Office
Miami, FL
06.2006 - 02.2011
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
Associate of Arts - Social Work
Miami Dade College
Miami, FL08-2014
High School Diploma -
Miami Jackson Senior High School
Miami, FL05-2006
Bachelor of Science - Communications
Florida International University
Miami, FLSkills
- Office management
- Maintaining schedules
- Event coordination
- Document preparation
- Quality control
- Travel planning
- Documentation and reporting
- Travel coordination
- Spreadsheet creation
- Scheduling
- Meeting planning
- Master calendar management
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Work planning and prioritization
- Meeting Coordination
- Database Management
- Document Control
- Meticulous and organized
- Maintenance scheduling
- Customer service and support
Accomplishments
- United Way 2006 Finalist Award
Reference
- Bonita Jones-Peabody, Attorney - (786) 343-5402
- Lolita Samaroo, Social Worker - (305) 798-6191
Timeline
Support Staff Supervisor
Public Defender's Office
03.2020 - Current
Legal Assistant
Public Defender's Office
03.2011 - 02.2020
Receptionist
Public Defender's Office
06.2006 - 02.2011
Associate of Arts - Social Work
Miami Dade College
High School Diploma -
Miami Jackson Senior High School
Bachelor of Science - Communications
Florida International University