Michelle Diaz
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at La Sirena LLC. Excelled in vendor negotiation and staff development, achieving higher employee retention and a significant increase in district sales. Expert in budget management and guest relations, driving profitability and fostering strong partner relationships. Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
La Sirena LLC
Big Bear, CA
05.2019 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Store Manager
Five Below
Ontario, CA
09.2017 - 05.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
District Manager
Alfred Angelo Bridal
Rancho Cucamonga, CA
08.2014 - 07.2017
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
Education
Associate of Arts - Liberal Arts And General Studies
Victor Valley College
Victorville, CA06-2008
Skills
- Vendor negotiation
- Staff Training and Development
- Employee Scheduling
- Budgeting and financial management
- Concierge services
- Guest Relations Management
Timeline
Operations Manager
La Sirena LLC
05.2019 - Current
Store Manager
Five Below
09.2017 - 05.2019
District Manager
Alfred Angelo Bridal
08.2014 - 07.2017
Associate of Arts - Liberal Arts And General Studies
Victor Valley College