Michelle DiLeo
Glen Cove,NY
Summary
Professional, knowledgeable and friendly receptionist with many years experience. Highly efficient to provide the best service and clerical requirements, take on multiple simultaneous tasks with excellent time management, and systematic planning, problem solving, and communication skills. Excels in calendar management, scheduling, and skilled at supporting patients with simple and complex needs with professionalism. Very organized and dependable with a positive attitude.
Overview
14
14
years of professional experience
Work History
Receptionist
Michael Yunakov MD Dermatologist
10 Medical Plaza Suite 102, Glen Cove, NY 11542
05.2016 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collect co-pays.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Check in patients.
- Respond to inquiries from callers seeking information.
- Confirm appointments, communicate with clients, and update client records.
- Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Clean and stock exam rooms.
- Order supplies.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Georgette N. Aprile MD Dermatologist
8 Medical Plaza Suite 103, Glen Cove, NY 11542
03.2010 - 04.2016
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Confirm appointments, communicate with clients, and update client records.
- Answer phone promptly and directed incoming calls to correct offices.
- Support office efficiency by performing clerical tasks such documenting and organizing patient records, i.e. refills with prescriptions, medical concerns, verification of medical coverage, etc., collecting and preparing specimens for laboratory testing, providing assistance with transferring medical documents to other medical providers on patient request, and facilitated pre-authorization for patients needs.
- Maintain confidentiality of information regarding clients and company.
- Assist patients in completing medical forms.
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivate positive relationships with clients through professional demeanor and excellent interpersonal skills.
Timeline
Receptionist
Michael Yunakov MD Dermatologist
05.2016 - Current
Receptionist
Georgette N. Aprile MD Dermatologist
03.2010 - 04.2016