MICHELLE DOMRESE

• Scheduled surgical appointments for patients with high accuracy and efficiency.
• Coordinated communications between patients and medical staff regarding procedures.
• Managed patient records using electronic health record systems to ensure compliance.
• Prepared pre-operative instructions and documentation for patients in a timely manner.
• Collaborated with surgeons to enhance scheduling processes and optimize resource allocation.
• Delivered exceptional customer service to improve patient experience during appointment scheduling.
• Booked surgeries according to physician volume, maintaining prompt turnaround times.
• Ensured collection of all necessary documents prior to scheduled procedures.

• Boosted customer satisfaction by providing prompt, knowledgeable service.
• Handled inbound calls to resolve concerns, schedule appointments, and close sales.
• Improved efficiency of customer calls in a fast-paced call center. in fast-paced call center environment.

• Prepared mortgage loan files, reviewed applications, and identified missing data to ensure compliance and expedite processing.
• Verified application compliance with bank, regulatory and investor guidelines.
• Informed customers of issues impacting loan processing timelines, facilitating timely resolutions.
• Updated underwriters and loan supervisors on application deficiencies, promoting effective communication and resolution.
• Maintained records by sorting, organizing and filing documents.

• Prepared mortgage loan files, reviewed applications, and identified missing information.
• Evaluated financial documents to verify borrower eligibility and ensure compliance with standards.
• Maintained communication with underwriters and loan supervisors regarding application deficiencies.
• Informed customers of issues impacting loan processing timelines to manage expectations.
• Responded to inquiries from clients and external agencies about loan application statuses to provide timely updates.
• Produced closing statements and communicated principal, interest, and closing costs to borrowers.
• Requested credit reports from financial institutions to ensure accurate mortgage documentation., land surveys, and appraisals for mortgage documentation.
• Identified problematic loans through regular account and payment reviews.

• Reviewed mortgage loan applications to identify missing data for timely processing.
• Verified compliance of applications with bank regulations and investor guidelines.
• Obtained necessary credit reports, land surveys, and building appraisals for documentation.
• Calculated interest, principal, and payments, correcting discrepancies.
• Notified customers of loan processing issues to facilitate prompt resolutions.
• Sorted and organized records for easy access and compliance.

** Please note I also worked for Loan Depot From October 2013 - December 2015 as a Production Analyst / Loan Boarding **