Michelle Donahue
Ormond Beach,FL
Summary
Dedicated cosmetologist with a proven track record in client satisfaction and personalized consultations. Committed to maintaining high salon standards and staying current with industry trends.
Overview
1
1
Language
41
41
years of professional experience
Work History
Cosmetologist
Great Clips Hair Salon
Ormond Beach, FL
03.2023 - 03.2026
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Maintained cleanliness and organization of workstations to uphold salon standards.
- Developed personalized hair care recommendations based on client consultations.
- Stayed updated on industry trends and techniques to enhance service offerings.
- Implemented product upselling strategies, contributing to overall sales growth in the salon.
- Executed hair cutting, coloring, and styling techniques to meet diverse client needs.
Deli Clerk
Publix
Daytona Beach, FL
03.2014 - 03.2017
- Assisted customers in selecting products, providing exceptional service and product knowledge.
- Managed deli operations, ensuring adherence to food safety and sanitation standards.
Cosmetologist
Triage Salon
Daytona Beach, FL
01.1997 - 01.2000
- Assisted in training new staff on salon protocols and best practices.
- Collaborated with team members to streamline appointment scheduling and service delivery.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cosmetologist
Shear Dimensions Salon & Day Spa
Ormond Beach, FL
01.1994 - 01.1997
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Cosmetologist
Jack and Jeans Salon
Daytona Beach, FL
01.1986 - 01.1994
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
Cosmetology Manager
Fantastic Sams
01.1985 - 01.1986
- Led team in delivering exceptional customer service and maintaining high satisfaction levels.
- Streamlined operational processes, resulting in improved workflow efficiency and reduced service times.
- Mentored staff on best practices for hair care services, enhancing team skillsets and service quality.
- Developed training programs for new hires to ensure consistency in service delivery and brand standards.
Education
High School Diploma -
Mainland High School
Daytona BeachPolice Academy - Police Academy
Daytona State College
Daytona Beach, FL1996
Cosmotologist - Cosmetology
Daytona State College
Daytona Beach, FL1986
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Men and women haircuts
- Client consultations
- Professionalism and ethics
- Continuing education
- Product expertise
Languages
English
Native or Bilingual
Timeline
Cosmetologist
Great Clips Hair Salon
03.2023 - 03.2026
Deli Clerk
Publix
03.2014 - 03.2017
Cosmetologist
Triage Salon
01.1997 - 01.2000
Cosmetologist
Shear Dimensions Salon & Day Spa
01.1994 - 01.1997
Cosmetologist
Jack and Jeans Salon
01.1986 - 01.1994
Cosmetology Manager
Fantastic Sams
01.1985 - 01.1986
High School Diploma -
Mainland High School
Police Academy - Police Academy
Daytona State College
Cosmotologist - Cosmetology
Daytona State College