Michelle Dong

- Led time studies and methods analysis across Paint, Preflight, and feederline to standardize surface‑prep/coating workflows and align labor estimates with production targets.

- Managed paint hangar and chemical handling workflows (paint booths, pretreatment stations); coordinated equipment qualification and preventive maintenance to improve uptime and reduce spill/waste risk.

- Supported the designed and implemented Lean countermeasures (Visual VSM, Balance the Line, Standard Work) and error‑proofing for coatings handling; supported a design change and protective handling process to reduce spoiler damage and rework.

- Developed daily operating plans, tankline/stall capacity charts, and crew cycling schedules supporting 737 build‑rate and on‑time delivery.

- Support the build for executive and shop‑floor dashboards (Excel, Tableau) and presented coatings/load metrics to leadership, enabling data‑driven decisions to improve throughput and reduce late loads. - Coordinated recovery and change‑impact assessments with Final Assembly, Paint, Supply Chain, QA, and Design Engineering to mitigate schedule and finish/corrosion risks.

- Conducted ergonomics and shop‑aid evaluations; provided tool design feedback to reduce technician strain and improve test accuracy.

- Executed high‑volume loan signings and notarizations while maintaining lender quality checks and 100% compliance with document requirements.

- Managed secure document workflows and cloud uploads, improving turnaround time for clients and reducing errors in closing packages.

- Coordinated scheduling and mobile logistics for same‑day appointments, improving client satisfaction and reducing appointment no‑shows.

- Served as primary liaison with title companies and escrow agents to troubleshoot document issues, expediting resolution and ensuring timely closings.

- Supervised frontline teams (hiring, scheduling, performance coaching) and implemented inventory/reporting controls that improved production efficiency and inventory capacity.

- Managed vendor relations, purchasing, and financial records (POS, invoices) and led customer‑facing digital engagement to grow sales.

- Implemented inventory forecasting and vendor reorder processes that reduced stockouts and improved inventory turnover.

- Led hiring, training, and performance coaching for frontline staff, improving shift reliability and customer service consistency.

- Implemented an organizational system for clinical workflows that increased productivity by 15% and improved patient throughput.

- Refined equipment maintenance and sterilization processes, achieving approximately $5,000 in cost savings through preventative upkeep and parts management.

- Managed patient scheduling and staff meeting coordination to optimize clinic operations and reduce appointment bottlenecks.

- Maintained accurate patient records and strict infection‑control documentation to ensure regulatory compliance and patient safety.