Michelle Donovan
West Allis,WI
Summary
A dynamic leader and psychotherapist with a proven track record at C&M Dynamic Mental Health, LLC, as a contracting provider with over 17 years of direct practice. Working with a wide variety of clients that have a range of different needs and support, including multicultural competencies. Enhancing client mental health outcomes through strategic planning and relationship building. Skilled in operations management and empathic client service, achieving significant business growth and customer satisfaction. Expert in integrating evidence-based therapeutic approaches with comprehensive business leadership.
Overview
10
10
years of professional experience
Work History
Owner and Proprietor
C&M Dynamic Mental Health, LLC
06.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Betterhelp Online Psychotherapist
Betterhelp
04.2021 - 05.2022
- Established a safe and supportive environment for clients, fostering open communication and trust during therapy sessions.
- Utilized mindfulness techniques during sessions to help clients develop greater self-awareness and coping skills for managing stressors.
- Built strong rapport with clients through active listening skills and empathic understanding of their experiences, fostering lasting therapeutic relationships.
- Evaluated client progress regularly, adjusting treatment plans as necessary based on changing needs or circumstances.
- Developed personalized treatment plans to address each client''s specific needs, leading to improved mental health outcomes.
- Collaborated with healthcare professionals in coordinating care for clients with co-occurring mental health and physical health concerns, ensuring a holistic approach to treatment.
- Documented client progress in confidential files.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Maintained detailed clinical records and documentation, ensuring accurate tracking of client progress and adherence to legal requirements.
- Conducted thorough assessments of clients'' psychological functioning, identifying areas for targeted therapeutic interventions.
- Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
- Performed client assessments and developed treatment plans.
- Enhanced patient well-being by utilizing evidence-based therapeutic approaches in individual and group sessions.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Guided families through conflict resolution processes using systemic family therapy approaches designed to promote positive change and growth.
- Reduced symptoms of anxiety and depression for clients by implementing cognitive behavioral therapy techniques.
- Assisted couples in improving communication patterns by facilitating productive conversations about relationship challenges using Gottman method principles.
- Referred clients to other specialists, institutions or support services as necessary.
Psychotherapist
Norris Adolescent Center
08.2020 - 03.2021
- Established a safe and supportive environment for clients, fostering open communication and trust during therapy sessions.
- Utilized mindfulness techniques during sessions to help clients develop greater self-awareness and coping skills for managing stressors.
- Built strong rapport with clients through active listening skills and empathic understanding of their experiences, fostering lasting therapeutic relationships.
- Developed personalized treatment plans to address each client''s specific needs, leading to improved mental health outcomes.
- Evaluated client progress regularly, adjusting treatment plans as necessary based on changing needs or circumstances.
- Collaborated with healthcare professionals in coordinating care for clients with co-occurring mental health and physical health concerns, ensuring a holistic approach to treatment.
- Documented client progress in confidential files.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Led therapeutic process groups focused on topics such as grief, self-esteem, and anger management, facilitating peer support and personal growth among participants.
- Provided crisis support and emergency care for patients.
- Provided crisis intervention services when needed, effectively addressing acute emotional distress and preventing harm to self or others.
- Maintained detailed clinical records and documentation, ensuring accurate tracking of client progress and adherence to legal requirements.
- Conducted thorough assessments of clients'' psychological functioning, identifying areas for targeted therapeutic interventions.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Enhanced patient well-being by utilizing evidence-based therapeutic approaches in individual and group sessions.
- Documented patient information, treatment plans, and patient responses.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Addressed issues related to addiction recovery using motivational interviewing techniques, supporting individuals throughout the process of change.
- Advocated for placement of patients into community-based treatment settings.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Introduced meditation, guided imagery, breathing techniques, and reiki to patients and families.
- Conducted psychoeducational assessments for children and adolescents, identifying learning difficulties and providing recommendations for targeted interventions.
- Guided families through conflict resolution processes using systemic family therapy approaches designed to promote positive change and growth.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients, resulting in more effective treatment strategies.
- Reduced symptoms of anxiety and depression for clients by implementing cognitive behavioral therapy techniques.
- Provided clients with recommendations to community resources.
- Deployed implementation guides for evidence-based interventions.
- Referred clients to other specialists, institutions or support services as necessary.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Wrote reports on clients and maintained required paperwork.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
- Offered specific advice to help clients work through educational or occupational issues.
- Trained in techniques such as hypnosis, stress reduction therapy and play therapy to improve outcomes.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Identified indications of mental deficiency, abnormal behavior, or maladjustment through direct observation.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Critically analyzed and interpreted reports related to opioid addiction, self-harm and psychosis across many healthcare domains.
- Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
- Aided general practitioners and specialists with handling complex cases by consulting on psychological diagnoses and treatments.
In Home Psychotherapist
C&M Dynamic Mental Health, LLC (Hidden Springs)
07.2015 - 09.2019
- Established a safe and supportive environment for clients, fostering open communication and trust during therapy sessions.
- Utilized mindfulness techniques during sessions to help clients develop greater self-awareness and coping skills for managing stressors.
- Built strong rapport with clients through active listening skills and empathic understanding of their experiences, fostering lasting therapeutic relationships.
- Developed personalized treatment plans to address each client''s specific needs, leading to improved mental health outcomes.
- Collaborated with healthcare professionals in coordinating care for clients with co-occurring mental health and physical health concerns, ensuring a holistic approach to treatment.
- Documented client progress in confidential files.
- Evaluated client progress regularly, adjusting treatment plans as necessary based on changing needs or circumstances.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Provided crisis support and emergency care for patients.
- Provided crisis intervention services when needed, effectively addressing acute emotional distress and preventing harm to self or others.
- Maintained detailed clinical records and documentation, ensuring accurate tracking of client progress and adherence to legal requirements.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Performed client assessments and developed treatment plans.
- Enhanced patient well-being by utilizing evidence-based therapeutic approaches in individual and group sessions.
- Addressed issues related to addiction recovery using motivational interviewing techniques, supporting individuals throughout the process of change.
In Home Therapist
Impact
12.2017 - 08.2019
- Managed caseload effectively while maintaining high quality care for each individual client through regular check-ins and adjustments as needed.
- Implemented crisis intervention strategies when needed, effectively de-escalating situations and preserving client safety.
- Implemented behavioral modification strategies to assist clients in developing healthier coping mechanisms and daily routines.
- Provided timely feedback to clients and families, fostering open communication and promoting goal achievement.
- Designed creative interventions to address specific client challenges, utilizing various modalities such as play therapy or art therapy techniques.
- Served as a resource for other therapists seeking guidance on challenging cases or unfamiliar therapeutic techniques.
- Conducted thorough assessments of clients'' needs, enabling tailored therapy approaches for maximum effectiveness.
- Evaluated the efficacy of treatment plans through regular reassessment, making necessary adjustments to ensure continued progress towards client goals.
- Promoted self-awareness among clients with mindfulness exercises, empowering them to take control of their mental health journey.
- Collaborated with families to provide necessary support and resources for optimal client outcomes.
- Monitored client progress regularly, adjusting treatment plans as needed to meet evolving goals and challenges.
- Established trusting relationships with clients, creating a safe environment for therapeutic intervention.
- Continually pursued professional development opportunities in order to stay current on best practices in the field.
- Maintained strict adherence to ethical guidelines set forth by professional organizations while providing in-home therapy services.
- Enhanced client progress by incorporating individualized treatment plans and evidence-based practices.
- Educated family members on mental health issues, enhancing understanding and encouraging full participation in the therapeutic process.
- Coordinated with multidisciplinary teams to ensure holistic care for clients, addressing all relevant aspects of their lives.
- Advocated for clients'' best interests during meetings with other professionals involved in their care.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Utilized evidence-based techniques to deliver successful treatment.
- Maintained client confidentiality to protect patient privacy.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Developed treatment plans to outline steps necessary for clients to achieve goals.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
- Educated clients and families on mental health issues to promote understanding and support.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Facilitated support groups, supporting safe and collaborative environments for clients.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Coordinated workshops using holistic approaches such as feng shui, reiki and meditation.
Education
Master of Science - Required, Arrowhead Highschool
University Of Wisconsin Milwaukee
Milwaukee WI01.2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Strategic Planning
- Project estimating
- Financial Management
- Business Development
- Business launch
- Business Administration
- Business marketing
- Negotiation
- Teamwork and Collaboration
- Scheduling
- Goal Setting
- Quality Assurance
- Inventory Control
- Purchasing and planning
- Schedule Management
- Records Organization and Management
- Desktops, Laptops, and Mobile Devices
- Customer Retention
- Business Leadership
Gardening
I enjoy Gardening, reading, and advocating for children, families, and individuals who need a supportive voice to help implement changes in current laws and develop resources. Encouraging Human recognition and alliance to continue to collaborate and educate about mental health, substance abuse, and homelessness.
Timeline
Betterhelp Online Psychotherapist
Betterhelp
04.2021 - 05.2022
Psychotherapist
Norris Adolescent Center
08.2020 - 03.2021
In Home Therapist
Impact
12.2017 - 08.2019
In Home Psychotherapist
C&M Dynamic Mental Health, LLC (Hidden Springs)
07.2015 - 09.2019
Owner and Proprietor
C&M Dynamic Mental Health, LLC
06.2014 - Current
Master of Science - Required, Arrowhead Highschool
University Of Wisconsin Milwaukee
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