Michelle Downey
Deer Park,TX
Summary
Patient and customer focused and detail-oriented healthcare representative with 10+ years of experience in managing daily office operations, scheduling appointments, and providing excellent customer service. Skilled in managing customer and patient inquiries, resolving issues, and ensuring patient and customer satisfaction. Proven ability to coordinate complex projects, streamline processes, and communicate while maintaining composure under pressure. Seeking a position where my skills and knowledge can contribute to a dynamic team.
Overview
14
14
years of professional experience
Work History
Crew Member Operations
Central HealthCare Services
05.2011 - 11.2024
- Coordinate medical care for foreign crew members in the Ports of Houston, Galveston, Texas City, and Freeport.
- Composing and sending letters and emails of duty status to shipping agents and offices of The U.S. Customs and Border Protection.
- Communication via email and telephone with transportation companies and shipping agents.
- Collect charges and statements from medical facilities.
- Create and send out invoices.
- Coordinate and perform Covid-19 testing for crewmembers.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct billing totals, updated accounts, and maintained detailed records.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Child Care Director License / Business Management
American Red Cross
01-1999
High School Diploma -
Lumberton High School
Lumberton, TX05-1987
Skills
- Microsoft Office
- Quickbooks
- Multi-line Phones
- Claims processing
- Medical billing
- Record maintenance
- Appointment scheduling
- HIPAA compliance
- Medical terminology
- Data entry
- Relationship building
- Records maintenance
- Flexible schedule
- Patient registration
Timeline
Crew Member Operations
Central HealthCare Services
05.2011 - 11.2024
Child Care Director License / Business Management
American Red Cross
High School Diploma -
Lumberton High School
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