Michelle Dunn
Olivehurst,CA
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
23
23
years of professional experience
Work History
Shift Leader
Taco Bell
Marysville, CA
12.2011 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated daily shift changes to lead transition and handle special requests.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Coached team members to increase productivity and reduce workplace accidents.
- Assessed reports and adjusted workflows to realign with targets.
- Documented production levels and materials used to keep management informed.
- Established team goals, reviewed employee work and mentored team members to improve performance.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Held performance reviews to identify and correct areas needing improvement.
- Assumed personal responsibility for implementation of new methods to improve quality of products and services proactively.
- Directed employees through daily routines.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Documented receipts, employee hours and inventory movement.
- Improved daily operational plans, developed production schedules and optimized task flow.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Evaluated and performed equipment maintenance to support operational goals.
- Guided staff on implementing promotions and marketing programs.
- Reviewed job applications to select top candidates for interviews.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions, provided store information and directed customers to designated store areas.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases, locating items and signing up for rewards programs.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Processed refunds for worn, damaged and broken merchandise.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier/Shelf Stocker
Dollar Store
Olivehurst, CA
07.2003 - 01.2008
Education
High School Diploma -
Wheatland Union High School
Wheatland, CA06.1986
Skills
- Team Supervision
- Client support
- Staff development
- Issue resolution
- Training Assistance
- Employee Attendance Monitoring
- Positive Attitude
- Policy and Procedure Enforcement
- Staff Development
Timeline
Shift Leader
Taco Bell
12.2011 - Current
Cashier/Shelf Stocker
Dollar Store
07.2003 - 01.2008
High School Diploma -
Wheatland Union High School