Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
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MICHELLE DUONG

Pearland

Summary

Detail-oriented and adaptable professional with a B.A. in English Literature and a Minor in Legal Studies. Proven experience in legal support, customer service, and education, adept at managing fast-paced environments, revising documents, and fostering effective communication with diverse clients and teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Server

Sushi by Hidden/Hidden Omakase
Houston
11.2022 - Current
  • Managed comprehensive opening and closing duties, ensuring operational readiness and cleanliness.
  • Collaborated effectively with chefs to accommodate diverse dietary restrictions and guest allergies, enhancing safety and satisfaction.
  • Maintained clear communication with managers and owners regarding inventory levels to optimize stock and service efficiency.
  • Provided exceptional guest service, including serving beverages, opening and pouring alcohol, and processing payments.
  • Set up detailed plate settings for multiple omakase services, create menus, and maintain high standards of presentation.
  • Cultivated a positive rapport with guests, contributing to a memorable and personalized dining experience.
  • Trained new servers on menu items and customer service standards.

Law Clerk/Legal Assistant/Intern

Mosaic Paradigm Law Group
Houston
09.2022 - 03.2023
  • Organized and maintained critical legal paperwork and office supplies, ensuring lawyers had the necessary resources.
  • Accurately took comprehensive notes during legal meetings and conferences.
  • Managed incoming client calls, gathering essential information to facilitate legal processes.
  • Revised and edited various legal documents for accuracy, clarity, and compliance.
  • Handled confidential document scanning, copying, and mail distribution.
  • Actively participated in mock trials and interacted with other legal professionals to deepen practical understanding.

Private Tutor

Self Employed Services
Houston
08.2018 - 08.2021
  • Developed customized learning plans, and prepared materials for individual student sessions.
  • Communicated proactively with parents regarding student progress, assignments, and areas for improvement.
  • Provided detailed homework and assignment checks, offering constructive feedback.
  • Conducted targeted test preparations, helping students achieve academic goals.
  • Provided one-on-one tutoring sessions in various subjects and grade levels.

Tutor

Khai Tri
Houston
01.2017 - 05.2018
  • Prepared educational materials for students before their arrival, ensuring a productive learning environment.
  • Set up and organized classrooms for optimal student engagement.
  • Ensured the safe arrival of all students from school transportation.
  • Coordinated and prepared snacks and activities for break times.
  • Managed and supported classrooms of 10-20 students, ranging from kindergarten to 5th grade.
  • Assisted fellow tutors in managing student groups when needed.

Education

B.A. - English Literature, Legal Studies

University of Houston
Houston, TX
08.2025

Skills

  • Communication
  • Interpersonal skills
  • Bilingual
  • Client relations
  • Customer service
  • Document revision
  • Editing
  • Point of sale (POS) system operations
  • Menu design
  • Alcohol serving
  • Organization and efficiency
  • Staff training
  • Paperwork Organization
  • Note-Taking
  • Multi-Tasking
  • Typing
  • General Technology Proficiency
  • Microsoft
  • Canvas
  • Google Workspace
  • Work Ethic
  • Adaptability
  • Problem-Solving
  • Attention to Detail

Accomplishments

  • Scholastics Art and Writing-Silver Key
  • Dean's List

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual

Certification

  • TABC
  • Food Handler's
  • Vietnamese Speaking and Writing Proficiency-Advanced Mid

References

References available upon request.

Timeline

Lead Server

Sushi by Hidden/Hidden Omakase
11.2022 - Current

Law Clerk/Legal Assistant/Intern

Mosaic Paradigm Law Group
09.2022 - 03.2023

Private Tutor

Self Employed Services
08.2018 - 08.2021

Tutor

Khai Tri
01.2017 - 05.2018

B.A. - English Literature, Legal Studies

University of Houston

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