MADELINE HICKEY
North Hollywood,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Lead Server
KAI RAMEN
2022.08 - Current
- Soley provided service to 11 table section in a cafe style dining room.
- Handled guest satisfaction, providing options of alternative dish recommendations as well as discounting bills when faced with dissatisfaction.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
OLIVE GARDEN
2022.01 - 2022.07
- Focused on serving 3-4 table sections
- Provided wine and cocktail recommendations to compliment guests dining experience
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Extensive practice and training with hospitality and anticipation of service.
Server
SALTGRASS STEAKHOUSE
2021.08 - 2022.01
- Managing 4-6 table sections using knowledge of the restaurants food and alcohol menus to provide guests with personalized recommendations
- Serving tables, cleaning, stocking, and running food.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server and Lead Host
GREAT DIVIDE BREWERY AND ROADHOUSE
2020.10 - 2021.08
- Waited on an average of 60-100 guests personally per shift; TIPS certified.
- Increased beverage sales through extensive knowledge about alcoholic drinks and wine pairing; Memorized 50 menu items, as well as rotating food and drink specials to provide guests with personalized recommendations.
- Created weekly shift floor layouts for servers and hosts.
- Oversaw host training, reservations, phone interactions, and guest seating.
- Oversaw all takeout orders and merchandise transactions.
- Cross-trained to handle different restaurant roles, including dining room service, expediter, food running, hosting, and to-go stations.
Team Leader
CHICK-FIL-A
2017.09 - 2020.10
- Trained new employees to swiftly and efficiently serve an average of 1,500 guests in a typical shift.
- Oversaw shifts leading team members to work under pressure while maintaining a smile. Promoting high standards through personal example to help each member understand expected behaviors and standards.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Education
BBA - PSYCHOLOGY
UNIVERSITY OF COLORADO
Denver, CO05.2023
HIGH SCHOOL DIPLOMA - STEM
CASTLE VIEW HIGH SCHOOL
Castle Rock, CO05.2019
Skills
- Cash handling
- Ability to multitask
- Point of Sales System
- Communication
- Customer service
- Problem-solving and conflict resolution
- Teamwork
- Attention to detail
- Stamina
- Full Service Dining
- High-Volume Dining
Timeline
Lead Server
KAI RAMEN
2022.08 - Current
Server
OLIVE GARDEN
2022.01 - 2022.07
Server
SALTGRASS STEAKHOUSE
2021.08 - 2022.01
Server and Lead Host
GREAT DIVIDE BREWERY AND ROADHOUSE
2020.10 - 2021.08
Team Leader
CHICK-FIL-A
2017.09 - 2020.10
BBA - PSYCHOLOGY
UNIVERSITY OF COLORADO
HIGH SCHOOL DIPLOMA - STEM
CASTLE VIEW HIGH SCHOOL
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