Rafael Mata Corona
Kissimmee,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
6
6
years of professional experience
Work History
Lead Server
Flamingo Bar and grill
Winter Garden, FL
08.2023 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new staff in relevant processes and procedures.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Balanced cash drawers at the end of each shift.
Customer Service Cashier
Sofrito Latin Cafe
Orlando, FL
01.2023 - Current
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Managed staff of 7 servers, delegating tasks and ensuring timely completion.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Processed guest checks using POS system accurately.
- Balanced cash drawers at the end of each shift.
Cashier
Nike Factory Store
Orlando , FL
04.2022 - 11.2023
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
TDR Operations
Amazon
Davenport, FL
02.2021 - 01.2022
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Paradiso 34
Orlando , FL
10.2018 - 02.2019
- Resolved customer complaints promptly and efficiently.
- Operated cash registers to process payments for goods and services.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Maintained accurate records of transactions using the point-of-sale system.
- Verified that all coupons were valid prior to processing them into the system.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card transactions accurately and efficiently.
Education
Tecnical - Apliances
Orlando Technical College - Mid Florida Tech
Orlando, FL01-2022
High School Diploma -
Freedom High School
Orlando, FL05-2020
Skills
- Team Leadership
- Teamwork and Collaboration
- POS Systems
- Problem-Solving
- Guest Relations
- Cash Handling
- Organization and Efficiency
- Food Preparation
- POS system operations
- Customer Service
- Responsible and Trustworthy
- Resourceful and Reliable
- Credit and cash transactions
- Cash Register Operation
- Spanish translation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Server
Flamingo Bar and grill
08.2023 - Current
Customer Service Cashier
Sofrito Latin Cafe
01.2023 - Current
Cashier
Nike Factory Store
04.2022 - 11.2023
TDR Operations
Amazon
02.2021 - 01.2022
Customer Service Representative
Paradiso 34
10.2018 - 02.2019
Tecnical - Apliances
Orlando Technical College - Mid Florida Tech
High School Diploma -
Freedom High School
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