Jennifer Vega
Tucson,AZ
Summary
Dynamic Lead Server with extensive experience at Goyitas New Mexican Cuisine, excelling in customer service and team leadership. Proven track record in enhancing guest satisfaction through meticulous order accuracy and effective communication. Skilled in inventory management and training new staff, fostering a positive and efficient dining environment.
Overview
15
15
years of professional experience
Work History
Lead Server
Goyitas New Mexican Cuisine
Oro Valley, AZ
10.2018 - Current
- Executed opening and closing procedures, ensuring seamless operations and guest satisfaction.
- Managed guest interactions from greeting to seating, enhancing the dining experience through attentive service.
- Handled monetary transactions and bartending duties, maintaining accuracy and efficiency in a fast-paced environment.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Processed guest checks using POS system accurately.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Server
Outback Steakhouse
Tucson, AZ
04.2012 - 10.2015
- Assisted in training new servers.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared drinks according to standard recipes.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Applebee's Neighborhood Grill & Bar
Tucson, AZ
08.2010 - 04.2012
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Associate of Applied Science - Medical Asst
Tucson College
Tucson, AZ10-2009
Skills
- Customer service
- Point of sale operation
- Order accuracy
- Inventory management
- Food safety
- Team leadership
- Employee training
- Time management
- Menu knowledge
- Communication skills
- Cash handling
- Attention to detail
- Problem solving
- Banquet service
- Operational efficiency
- Responsible and trustworthy
- Positive and friendly attitude
- Willingness to learn
- Strong leadership
- Organization and efficiency
- Teamwork and collaboration
- Heavy lifting
- Flexible scheduling
- Cleaning and sanitizing
- Order taking and processing
- Credit and cash transactions
- Team motivation
- Alcohol serving
Timeline
Lead Server
Goyitas New Mexican Cuisine
10.2018 - Current
Server
Outback Steakhouse
04.2012 - 10.2015
Server
Applebee's Neighborhood Grill & Bar
08.2010 - 04.2012
Associate of Applied Science - Medical Asst
Tucson College