Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Duran

Dover,New Jersey

Summary

Highly energetic, organized, and personable Criminal Justice graduate with 10 years of experience in a range of customer-oriented service roles. Strong ability to troubleshoot and problem-solve in fast paced environments. Equipped with the finesse to effectively communicate with a variety of people and personality types. Seeking to apply professional background to efficiently implement the duties for the position available.

Overview

10
10
years of professional experience
1
1
Certification

Work History

School Custodian

Pritchard Industries
01.2023 - Current
  • Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
  • Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
  • Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
  • Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.

Instacart Shopper

Instacart
10.2023 - Current
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.

Food Delivery Driver

DoorDash
10.2021 - Current
  • Navigated efficiently through various routes for timely food deliveries.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Environmental Aide

Morristown Medical Center
06.2018 - 10.2022


  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Specialized cleaning in the operating room
  • Working in fast paced environment, building teamwork skills.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Overnight Stocker

Walmart
08.2021 - 12.2022
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Seasonal Package Sorter

Amazon
11.2020 - 05.2021
  • Improved package sorting efficiency by implementing a streamlined organizational system.
  • Reduced package misplacement incidents by maintaining accurate records and thorough documentation.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.

Product Sampling Representative

Club Demo Services
01.2018 - 05.2018
  • Increased customer interest by demonstrating product features and benefits in a clear and engaging manner.
  • Boosted sales with effective product sampling strategies tailored to the target audience.
  • Maintained a clean, organized, and well-stocked product sampling station to ensure an appealing presentation for customers.
  • Educated customers on product usage, ingredients, and unique selling points to drive informed purchasing decisions.

Hostess, Expo, Waitress

IHOP
11.2013 - 10.2017
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Cross-trained to handle different restaurant roles, including host stand, kitchen, guest services, and to-go stations.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Associate of Science - Criminal Justice

County College of Morris
Randolph Township, NJ
05.2019

High School Diploma -

Dover High School
Dover, NJ
06.2016

Skills

  • Attention to Detail
  • Time Management
  • Safety Protocols
  • Conflict Resolution
  • Multitasking
  • Flexible and Adaptable
  • Punctuality
  • Interpersonal Skills
  • Critical thinking
  • Problem solving

Certification

  • Black Seal Boiler License - October 2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Instacart Shopper

Instacart
10.2023 - Current

School Custodian

Pritchard Industries
01.2023 - Current

Food Delivery Driver

DoorDash
10.2021 - Current

Overnight Stocker

Walmart
08.2021 - 12.2022

Seasonal Package Sorter

Amazon
11.2020 - 05.2021

Environmental Aide

Morristown Medical Center
06.2018 - 10.2022

Product Sampling Representative

Club Demo Services
01.2018 - 05.2018

Hostess, Expo, Waitress

IHOP
11.2013 - 10.2017

Associate of Science - Criminal Justice

County College of Morris

High School Diploma -

Dover High School

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Michelle Duran