Michelle Dyer
Fort Worth,TX
Summary
Dynamic Store Manager with over 15 years of experience in enhancing operational efficiency, team development, and customer service strategies. Proven track record in implementing initiatives that improve guest experiences and drive sales growth.
Overview
21
21
years of professional experience
Work History
Store Manager
Starbucks
Saginaw, Texas
11.2016 - Current
- Implemented customer service strategies that enhanced guest experiences and increased satisfaction levels.
- Supervised daily store operations, ensuring adherence to company standards.
- Trained and developed team members to enhance service quality and operational efficiency.
- Managed inventory levels and coordinated restocking to maintain optimal product availability.
- Resolved customer complaints promptly to improve overall satisfaction.
- Conducted regular staff meetings to communicate goals and foster teamwork.
- Oversaw cash management procedures to ensure accuracy and security of funds.
- Trained and supervised new employees to ensure effective performance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
Victoria's Secret & PINK
San Angelo, Texas
10.2014 - 11.2016
- Trained and developed team members to improve service quality and operational efficiency.
- Managed inventory levels and coordinated restocking for optimal product availability.
- Established tactics and strategies to meet operational performance and sales objectives.
- Developed initiatives to maximize sales and profitability across all departments.
- Evaluated store performance, incorporating feedback to implement improvement plans.
- Reviewed customer feedback to implement targeted operational improvements that increased customer satisfaction.
- Designed and implemented visually appealing displays and signage that increased customer purchases.
- Maintained stockrooms to preserve product quality, disposing of damaged items.
Store Manager
Aeropostale
San Angelo, Texas
05.2007 - 10.2014
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed effective merchandising strategies to enhance product visibility.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
Office Manager
Sportsman's Warehouse
Roanoke, Virginia
06.2005 - 05.2007
- Managed daily office operations and ensured smooth workflow for staff.
- Coordinated scheduling and maintained calendars for team members to optimize meeting efficiency.
- Developed and implemented office procedures to enhance productivity.
- Oversaw office inventory management to ensure necessary supplies were available for daily operations. and placed new supply orders.
- Handled communications with vendors and suppliers for office needs.
- Trained new employees on office policies and software systems.
- Maintained records and files, ensuring accuracy and confidentiality of information.
- Recorded and managed invoices for timely processing and payment tracking. and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in organizing company events and staff meetings effectively.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
High School Diploma -
Central High School
San Angelo, TX04-2006
Skills
- Sales forecasting
- Sales analysis
- Customer service strategy
- Team leadership
- Inventory management
- Merchandising strategy
- Cash reconciliation
Timeline
Store Manager
Starbucks
11.2016 - Current
Store Manager
Victoria's Secret & PINK
10.2014 - 11.2016
Store Manager
Aeropostale
05.2007 - 10.2014
Office Manager
Sportsman's Warehouse
06.2005 - 05.2007
High School Diploma -
Central High School