Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Eason

Michelle Eason

Wendell,NC

Summary

Responsible and mature who thrives in fast-paced environments. Enjoys working as part of a team to achieve goals. Friendly and enthusiastic. Highly successful at upselling and promoting new products. Reliable with a record of successfully contributing to team goals. Inventory management and merchandising experience.

Overview

25
25
years of professional experience

Work History

Warehouse Picker

Amazon
05.2022 - 08.2023
  • Used scanners to quickly locate and track items in warehouse
  • Collaborated with team members to achieve daily pick and pack goals
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
  • Kept tidy and organized warehouse to comply with cleanliness standards

Real Estate Broker

EXp Realty, LLC
10.2021 - 08.2022

Assistant Frozen food/Dairy Manager

Harris Teeter
11.2014 - 08.2021
  • Overseen daily operations
  • Stock shelves to ensure product was available for customers
  • Maintained and enjoyed an excellent working relationship with customers
  • Took care of any customer complaints and /or concerns that arose
  • Overseen the order and inventory of my department
  • Maintained a neat and clean work environment
  • Responsible for building attractive displays to boost sales
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Responded to customer questions and requests in a prompt and efficient manner
  • Contacted other store locations to determine merchandise availability
  • Built relationships with customers to increase likelihood of repeat business
  • Restocked cases with new merchandise and removed expired items for proper disposal
  • Answered questions from customers and discussed new products placed in dairy cases

Frozen Food/Dairy Manager

Food Lion
10.2001 - 09.2012
  • Overseen daily operations
  • Stock shelves to ensure product was available for customers
  • Maintained and enjoyed an excellent working relationship with customers
  • Took care of any customer complaints and /or concerns that arose
  • Overseen the order and inventory of my department
  • Maintained a neat and clean work environment
  • Responsible for building attractive displays to boost sales
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Responded to customer questions and requests in a prompt and efficient manner
  • Contacted other store locations to determine merchandise availability
  • Built relationships with customers to increase likelihood of repeat business
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

Customer Service Represenative

Hershey's Ice Cream
04.2001 - 08.2001
  • Called customers to take orders for ice cream
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Pharmacy Technician

CVS Pharmacy
02.1999 - 03.2001
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Responded to customer questions and requests in a prompt and efficient manner
  • Contacted other store locations to determine merchandise availability
  • Engaged with customers in a sincere and friendly manner
  • Built relationships with customers to increase likelihood of repeat business
  • Effectively resolved insurance rejections and other billing issues
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving
  • Regularly stocked shelves, rotated stock and checked for expired medications
  • Performed technical processes required to dispense medications to patients
  • Completed new and updated patient profiles, including lists of patient medications
  • Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
  • Reconstituted oral liquids
  • Efficiently operated cash register and handled cash, checks, and charge transactions
  • Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
10.2025

High School Diploma -

North Johnston High School
Kenly, NC
06.2000

Skills

  • Pharmacy Technician Experience
  • Merchandising
  • Training & Development
  • Purchasing
  • Upselling
  • Cash Handling
  • Pricing
  • Customer service-oriented
  • Cash register familiarity
  • Basic administrative knowledge
  • Detail-oriented
  • POS software expert
  • Superior organization ability
  • Data entry
  • Staff training and development
  • Telecheck processing terminal experience
  • Goal-oriented
  • Excellent communication skills
  • Friendly demeanor
  • Outstanding interpersonal skills
  • Strong work ethic
  • Retail merchandising
  • Inventory Transport
  • Hand Scanners
  • Process Payments
  • Warehouse Coordination and Support

Timeline

Warehouse Picker

Amazon
05.2022 - 08.2023

Real Estate Broker

EXp Realty, LLC
10.2021 - 08.2022

Assistant Frozen food/Dairy Manager

Harris Teeter
11.2014 - 08.2021

Frozen Food/Dairy Manager

Food Lion
10.2001 - 09.2012

Customer Service Represenative

Hershey's Ice Cream
04.2001 - 08.2001

Pharmacy Technician

CVS Pharmacy
02.1999 - 03.2001

Bachelor of Science - Computer Science

Southern New Hampshire University

High School Diploma -

North Johnston High School

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Michelle Eason