Michelle Ebbens
Fort Worth,TX
Summary
Experienced care coordinator with a strong background in mental health care coordination, including direct work with a local mental health authority, supporting individuals with complex needs. Proven ability to thrive in remote telemedicine environments, managing caseloads, collaborating across interdisciplinary teams, and delivering client-centered support through virtual platforms. Now seeking to leverage this foundation and step into an Associate Manager role, where I can combine my coordination expertise, leadership potential, and remote work proficiency to drive impact and support team growth.
Overview
3
3
years of professional experience
Work History
Lead Care Coordinator
Herself Health
Remote, MN
04.2024 - Current
- Oversaw daily operations of care coordination services, including caseload management, service planning, and interagency collaboration to optimize client outcomes.
- Acted as a liaison between care coordination staff and leadership, advocating for program improvements and resource needs based on frontline insights.
- Developed and implemented workflows that improved communication, documentation accuracy, and service tracking across multidisciplinary teams.
Clinical Operations Coordinator
Papa
Remote, FL
04.2023 - 04.2024
- Authored SOPs and quick reference guides for internal teams on new workflows and processes.
- Led quality improvement initiatives within the organization, aimed at improving overall outcomes for clients served.
- Created training manuals and knowledge base articles, enhancing onboarding efficiency and knowledge retention across multiple teams.
Service Coordinator
My Health My Resources of Tarrant County
Fort Worth, TX
01.2022 - 04.2023
- Managed a high-volume caseload, providing comprehensive care coordination and ensuring timely access to social and behavioral health services.
- Led communication efforts between clients, caseworkers, and agencies through written correspondence, consent forms, and care plans.
- Maintained accurate, timely, and detailed documentation in electronic health records, in compliance with state, federal, and agency standards.
Education
Bachelor of Science - Speech Language Pathology
University of North Texas
Denton, TX12-2016
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UTSkills
- Leadership
- Project management
- Quality improvement
- Effective communication
- Team collaboration
- Process optimization
Timeline
Lead Care Coordinator
Herself Health
04.2024 - Current
Clinical Operations Coordinator
Papa
04.2023 - 04.2024
Service Coordinator
My Health My Resources of Tarrant County
01.2022 - 04.2023
Bachelor of Science - Speech Language Pathology
University of North Texas
MBA - Healthcare Administration
Western Governors University
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