Millie Joseph

• Supervisory responsibilities.
• Conducted Interviews and coordinated trainings and training guides
• Develops interdisciplinary care plan and other case management tools by participating in
meetings; coordinating information and care requirements with other care providers;
resolving issues that could affect smooth care progression; fostering peer support;
providing education to others regarding medical records and the case management
process.
• Complies with legal requirements such as HIPAA compliance for patients.
• Respects patients by recognizing their rights; maintaining confidentiality.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains patient care database by entering new information as it becomes available;
verifying findings and reports; backing up data.
• Contributes to team effort by accomplishing related results as needed.
• Confers with doctors, nurses, and other health personnel to assure complete, current, and
accurate medical records
• Assisted in launching company supplement storefront with white label and private label options and working with vendors
• Provides guidance for team members and providers when in need of assistance with various issues like patient issues, tasks, referrals, labs ordering, lab information, general questions, etc.
• Assisted in company EHR launch and implementations with AdvancedMD
• Built chart templates in EHR for providers
• Created operational and departmental workflows and manuals
• Assisted in launching Integrated Care Mental Health Program
• Performed company outreach and referral relationship development and well as maintained company referral database building strong relationships
• Created company informational handouts and marketing material for Integrated Care Program
• HelloSign and Dropbox Sign
• Google Platforms
• Dr. Chrono
• AdvancedMD

• Weave

• Create best in class, meaningful experiences got potential and existing patients over the phone
• Play a key role in driving patient engagement across several COVID-19 focused initiatives
• Make outbound calls to patients and pharmacies to support with routing Telehealth prescriptions to the optimal pharmacy for pick up
• Support various programs within business unit
• Perform other duties as assigned
• Talkdesk, Zendesk, and Slack software
• Supported Open-Loop and Steady-MD virtually.

• Provides clinical support under supervision of physician for cosmetic dermatology, MOHS micrographic surgery, skin cancer, varicose vein treatments, and cosmetic surgery
• Scribe for the physician in EMA EMR system
• Educates patients and consents them for treatment for all procedures
• Escorts patients to exam rooms and obtains medical history and prescription medications
• Follow up with patients on test results
• Ensures compliance of HIPAA and OSHA guidelines
• Aids with dermal fillers and Botox
• Clean, stocked, and sterilized instruments
• PhotoFinder and Vectra photo systems.

• Specializing in Oculoplastics
• General clerical work
• Trained employees and troubleshot Epic EMR modules including, Cadence, Prelude, MyChart, Ambulatory, Kaleidoscope, Care Everywhere, Hyperspace, and Welcome Kiosk
• SharePoint
• OnBase
• OneDrive
• Collected history and physical
• Performed preliminary evaluations for dermal fillers and Botox, oculoplastic reconstructions, and annual eye exams due to the patient complaint
• Refractions
• Installed eye medications as physician order
• Ocular tonometry
• Scheduled office procedures, surgeries, and office appointments
• Assisted in office procedures and work up (excision and biopsy of lesions, chalazions, blepharoplasty, tarsorrhaphy, Botox, Filler)
• Suture removals
• Prepared and cleaned exam and procedure rooms
• Coordinated and handled appeals with insurance companies
• Prior Authorizations
• Prepared all paperwork and documentation for provider surgeries
• Provided education and instruction for pre-surgical information as well as post-operative
• Surgical coding
• Equipment sterilization using autoclave
• Skin care sales.

• Collected vital signs including height/weight
• Gave intramuscular injections and oral medications
• Administered IV Therapy
• Properly triaged patients
• Assisted with medical procedures and exams
• Performed X-Rays
• Handled referrals to a specialist
• Performs drug screens (Alere, E Screen, LabCorp, MedTox, and Quest)
• Performed clerical duties
• Performed blood draws, EKGs, urine collections, and temporary splints
• Assisted with physicals (DOT, School, Kindergarten, and sports)
• Employee Scheduling
• Clinic inventory
• Weekly deposits
• Called and reported all lab results to patients
• Completed all corporate reports in a timely manner.

• Obtained vital signs including height and weight
• Obtained medical history and physical
• Obtained blood glucose levels
• General clerical duties
• Assisted with patient transfer and ambulation
• Assisted in cleansing enemas, catheterization, and bladder irrigations
• Performed blood draws, foley catheter removal, EKGs, urine collections, and temporary splints
• Preceptor for new hires
• Coordinated transfers to all other trauma facilities
• Assisted in trauma care.