Michelle Edmondson
Camden,NC
Summary
Dynamic stylist with a proven track record at Self Employed stylist excelling in customer service and creative thinking. Cultivated strong client relationships, boosting repeat business and referrals. Expert in product knowledge and multitasking, I enhanced client satisfaction through personalized styling advice and organized successful customer interaction
Overview
23
23
years of professional experience
Work History
Stylist
Self Employed Writer
Camden, NC
05.2003 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided emotional support and companionship to clients.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Preserved patient safety by following safety protocols.
- Developed and implemented individual care plans tailored to needs of each client.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Monitored and reported any changes in clients' physical and mental health.
Education
Cosmetology - Cosmetology
College of The Albermarle
Elizabeth City, NC06.1993
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Store opening and closing
- Excellent communication
Timeline
Stylist
Self Employed Writer
05.2003 - Current
Cosmetology - Cosmetology
College of The Albermarle