Michelle Edmundsen
NY,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Xplore Enterprise LLC
06.2023 - 09.2023
- Resolved customer complaints, Provided appropriate solutions to customer issues, Processed customer accounts and filed documents, Placed outgoing sales calls to provide knowledge of services offered, Followed communication procedures, guidelines and procedures
Call Center Representative
Auto Service Representative
01.2023 - 05.2023
- Processed customer transactions, Assisted customers with inquiries and complaints, Interacted with customers via live chat, phone and email, Managed customer accounts
Guest Service Representative
American Dream
01.2021 - 12.2022
- Provided assistance and director to guests daily, Answered phones and assisted with guest reservations, Created guest appointments, Resolved guest service issues
Maitre D'
Mike's Bistro
02.2018 - 01.2021
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Sales & Support Generalist
Victoria's Secret & PINK
10.2017 - 01.2018
- Drove store sales and growth by personally selling to customers, Proactively engaged with customers, read cues and responded effectively, Provided customers with the perfect bra fit by asking effective questions, Converted returns, offers and other promotions into larger sales
Education
Associate - Human Services
Monroe College
Bronx, NY11.2023
High school or equivalent - College Prep
Essex Street Academy
New York, NY06.2010
Skills
- Customer Service
- Management
- Data Entry
- Call Center
- Scheduling
- Account Updating
- Complaint Resolution
Initials
ME
Timeline
Customer Service Representative
Xplore Enterprise LLC
06.2023 - 09.2023
Call Center Representative
Auto Service Representative
01.2023 - 05.2023
Guest Service Representative
American Dream
01.2021 - 12.2022
Maitre D'
Mike's Bistro
02.2018 - 01.2021
Sales & Support Generalist
Victoria's Secret & PINK
10.2017 - 01.2018
Associate - Human Services
Monroe College
High school or equivalent - College Prep
Essex Street Academy