Michelle Galvan
Fort Collins,CO
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
Information Operator
UCHealth
Fort Collins
10.2017 - Current
- Handled incoming calls via the switchboard
- Transferred calls between department and patient rooms for three hospitals
- Assisted with paging emergency codes at three hospitals and two free-standing emergency rooms
- Handled after hour emergency calls for over 40+ clinics
- Routed after-hour clinic calls to designated doctors.
- Updated Providers on-call schedule in AMION.
Collections Specialist
Collection Center Inc
Loveland
07.2015 - 01.2016
- Identified and tracked delinquent accounts using billing system, initiating collections process.
- Proactively engaged with customers to notify them about outstanding account balances and diligently worked towards resolving payment issues.
- Successfully negotiated customer rates and maintained accurate payment records in accounting system
- Conducted skip traces on unresponsive customers during collection process
- Managed payment processing via phone and implemented ongoing draft schedules
- Medical collection.
Packaging Technician
TOLMAR Pharmaceuticals Inc
Fort Collins
09.2012 - 05.2014
- Applied labels and transferred products efficiently to final shipping area, ensuring smooth and consistent flow while synchronizing operations to meet timelines.
- Assisted in the production of finished products.
- Maintained effective communication between shifts.
- Trained and supervised a crew of 8-10 employees in the assembly and manufacturing of products.
- Arranged and disassembled multiple sets of products.
- Processed batch paperwork.
Senior Account Supervisor / Retention Specialist
Center Partners
Fort Collins
08.2009 - 01.2012
- Successfully processed credit card payments.
- Handled incoming retention calls for a leading credit card company
- Calmed and diffused volatile customer situations with courtesy
- Efficiently handled large numbers of customer calls, both incoming and outgoing.
- Negotiated lower rates or balance transfers.
Education
High school diploma -
Skills
- Switchboard
- Front desk
- Data entry
- Self-starter
- Team player
- Microsoft office
- Documentation
- Microsoft Word
- Medical Collection
- Phone Etiquette
- Medical Office Experience
- Supervising Experience
- Medical Receptionist
- Cash handling
- Attention to detail
- Dedicated team player
- Organization and efficiency
- Negotiation
- Message documentation
- HIPAA guidelines
- Oral and written communication
- Telephone etiquette
- Problem-solving abilities
- Team Collaboration
- Written Communication
- Good Communication
- Machine Setup and Shutdown
- Reading and Determining Measurements
- Safe Machine Operation
- Teamwork and Coordination
- Forklift Operation
- Line Work
- Materials Assembly
- Production Documentation
- Following Instructions
- Workstation Equipment Monitoring
- Positive Attitude
- Safety Standards Compliance
- Computer Skills
- Strong Work Ethic
- Quality Inspections and Reporting
- Material Handling
- Picking and Packing
- Teamwork and Communication
- Production Line Work
- Staff Management
- Attention to Detail
- Problem-Solving
- Manufacturing Procedures
- Data Entry
- Issue Resolution
- Troubleshooting
- Analytical Thinking
Personal Information
Title: Information Operator - UCHealth
Timeline
Information Operator
UCHealth
10.2017 - Current
Collections Specialist
Collection Center Inc
07.2015 - 01.2016
Packaging Technician
TOLMAR Pharmaceuticals Inc
09.2012 - 05.2014
Senior Account Supervisor / Retention Specialist
Center Partners
08.2009 - 01.2012