Michelle Elliott
Standish,ME
Summary
Excellent customer trained representative at solving a range of daily tasks with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Effective multitasker and clear communicator within the customer service field.
Overview
7
7
years of professional experience
Work History
Leave of Absence Coordinator
Retail Business Services
Scarborough , ME
05.2021 - 05.2023
- Reviewed and processed employee leave of absence requests in accordance with applicable federal, state, and local laws.
- Assisted employees with completing required documents for leaves of absences including FMLA paperwork.
- Monitored employee leave balances and notified managers when employees were near their maximum allowable time off.
- Maintained confidentiality regarding employee medical information while processing leave requests.
- Collaborated with payroll department to ensure accuracy in tracking hours taken as part of approved leaves of absence.
- Processed disability claims with third party administrators.
Front Desk Supervisor
Portland Regency Hotel & Spa
Portland , Maine
08.2019 - 03.2021
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
Behavior Health Professional
Woodfords Family Services
02.2019 - 08.2019
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Bank Teller
Bath Savings Institution
05.2018 - 02.2019
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Responded and assisted customers with account inquiries and updates.
Front Desk Receptionist
Portland Regency Hotel & Spa
05.2016 - 04.2018
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Education
Bachelors in Hospitality And Tourism Management - Hospitality And Tourism
University of Southern Maine
Portland Maine 05.2017
Certification in Community Development -
University of Southern Maine
Portland, ME05.2017
Skills
- Team building and supervision
- Conflict management
- Microsoft Office
- Effective planning
- Supervision
- Data Security
- Maintains Confidentiality
- Problem-Solving
- HIPAA Compliance
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
Timeline
Leave of Absence Coordinator
Retail Business Services
05.2021 - 05.2023
Front Desk Supervisor
Portland Regency Hotel & Spa
08.2019 - 03.2021
Behavior Health Professional
Woodfords Family Services
02.2019 - 08.2019
Bank Teller
Bath Savings Institution
05.2018 - 02.2019
Front Desk Receptionist
Portland Regency Hotel & Spa
05.2016 - 04.2018
Bachelors in Hospitality And Tourism Management - Hospitality And Tourism
University of Southern Maine
Certification in Community Development -
University of Southern Maine
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