MICHELLE ESCALERA
Summary
Experienced professional with a strong background in recruiting, team training, and staying AI tool implementation.
Overview
5
5
years of professional experience
Work History
Recruiter
Aerotek
09.2022 - 05.2024
- Managed full cycle recruiting to identify qualified candidates through various sourcing tools including applicant tracking system (ATS), candidate relationship management (CRM) and sourcing automation tools
- Utilized AI-based resume screening tools such as Resume.io and Notion to smoothen recruitment process
- Managed all onboarding including: reference checks, I-9 verification, background and drug screening
- Implemented sourcing strategies through ChatGPT which increased hiring process by 25% per week.
- Organized and maintained an active pipeline of 60-70 contractors through Salesforce.
Sales Supervisor
Dr Martens Airwair
10.2019 - 05.2022
- Led the store team by driving exceptional customer service, maximizing sales, coaching staff and maintaining store performance
- Utilized Salesforce CRM to track sales data, manage customer relationships and monitor store performance against KPIs
- Trained new hires on job duties and product knowledge, sales strategies, and customer service best practices.
- Ensured the team was aware of daily, weekly ans monthly business goals and KPI's and implemented strategies for attaining sales goals
- Oversaw daily operations related to opening and closing the store, balancing registers, and preparing bank deposits.
Barista Trainer
Starbucks Coffee
02.2019 - 10.2019
- Prepared food and beverages while maintaining customer connections
- Provided initial training for newly-hired baristas, ensuring proficiency in beverage crafting, customer service, and operational procedures
- Provided ongoing coaching and feedback to ensure consistent high-quality service.
Education
Bachelor of Science in Business Administration - Management
California State University, Long Beach
Skills
- Microsoft Office programs
- CRM (Salesforce)
- Workday VNDLY
- SAP Concur
- ChatGPT
- Notion
- Resumeio
- Gemini
- Grammarly
- Trello
Languages
Spanish
Native or Bilingual
Timeline
Recruiter
Aerotek
09.2022 - 05.2024
Sales Supervisor
Dr Martens Airwair
10.2019 - 05.2022
Barista Trainer
Starbucks Coffee
02.2019 - 10.2019
Bachelor of Science in Business Administration - Management
California State University, Long Beach
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