Michelle Escher
Seymour,IN
Summary
Dynamic Administrative Assistant with a proven track record at Hurricane Specialized Logistics, excelling in data entry and office administration. Recognized for enhancing document organization and streamlining operations, while delivering exceptional customer service. Adept at maintaining confidentiality and accuracy, ensuring compliance with privacy policies and procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hurricane Specialized Logistics
08.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to clients inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance and creating shared Excel spreadsheets, as necessary for efficient retrieval when needed.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Mortgage Secondary Market Specialist
Centra Credit Union
03.2022 - 09.2024
- Collaborated closely with loan officers, closers, underwriters, title companies on closed loan files.
- Verified documents for accuracy and required signatures.
- Uploaded closed loan files.
- Secured missing documents.
- Balanced Escrow Accounts daily.
- Prepared Mortgage rates and posted to the website daily.
- Sold loans to Freddie Mac.
- Followed state and federal loan procedures and laws.
Escrow Specialist
Jackson County Bank
10.2023 - 04.2024
- Maintained strict confidentiality regarding client information as mandated by federal privacy laws and company guidelines.
- Provided outstanding customer service to clients.
- Managed a high volume of escrow files, maintaining accuracy and efficiency in the processing of essential documents.
- Enhanced productivity by creating detailed checklists for each stage of the escrow process, streamlining workflows within the department.
- Conducted thorough audits of escrow files, identifying discrepancies and rectifying them promptly.
- Produced property tax and insurance escrow statements and and mailed to customers holding a mortgage loan with the bank.
- Explained escrow shortages to customers.
- Paid Home Owners Insurance policies from escrow accounts to multiple insurance agencies.
Mortgage Servicing Specialist
Elwood Staffing/Centra Credit Union
10.2021 - 03.2022
- Supported the closing department by scheduling loan closings.
- Assisted in special projects.
- Answered multi-line phone system.
- Reviewed closed loan packets for accuracy and secured missing documents.
- Uploaded closed loan files.
Education
No Degree - General Studies
Indiana University
Bloomington, INHigh School Diploma -
Seymour High School
Seymour, INSkills
- Accounts Payable
- Data entry
- Computer skills
- Office administration
- Adhere to federal and state regulations
- Secure confidential information
- Provide excellent customer service
- Creative collaborations with co-workers
- Ability to learn new programs
- Maintain company mission
- Attention to detail
- Ability to multi-task and rearrange priority workload
Accomplishments
- Developed and implemented shared spreadsheets, which resulted in increasing the quality of records.
- Increased office productivity by implementing numerous process improvements.
Affiliations
- IHSAA Gymnastics Official
Certification
Certified Notary Public
Languages
Spanish
Limited Working
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Hurricane Specialized Logistics
08.2024 - Current
Escrow Specialist
Jackson County Bank
10.2023 - 04.2024
Mortgage Secondary Market Specialist
Centra Credit Union
03.2022 - 09.2024
Mortgage Servicing Specialist
Elwood Staffing/Centra Credit Union
10.2021 - 03.2022
No Degree - General Studies
Indiana University
High School Diploma -
Seymour High School
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