Michelle Evans

• Built long-term relationships with customers by providing personalized service and support.
• Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Maintained confidentiality of bank records, transactions and customer information.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

• Managed employer and union member relations, including processing grievances and resolving disagreements.
• Oversaw union meetings and maintained harmonious, nurturing atmosphere among members.
• Directed day-to-day affairs of union to achieve overall mission within workplace.
• Onboarded new members and educated on union mission, values and strategies.
• Negotiate labor conditions and pay.

• Packed merchandise into boxes in preparation for safe shipment.
• Inspected outgoing shipments to maintain quality assurance standards.
• Weighed and measured products and materials to check compliance with specifications and regulations.
• Used Microsoft Excel to keep detailed records of progress and used records to analyze and identify areas for improvement, resulting in passing capacities.
• Measured product sizes and capacities with 95% accuracy using different scales to determine product specifications.

Still currently volunteer when needed.

• Operated cash register for transactions and made proper change for cash transactions.
• Created rapport with new and returning patrons to foster guest satisfaction.
• Sold instant gaming tickets of various levels to guests, including instant winners, 50/50. raffles, and tip boards.
• Balanced tills, handled cash, poured wine, beer, and cocktails for patrons.

• Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
• Identified and resolved internal and external financial discrepancies.
• Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
• Oversaw month-end closing process, prepared financial statements.
• Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
• Facilitated and completed annual financial statement audits and reviewed results.
• Administered payroll for Union Officers and tax activities.