Michelle Farfaglia
Bushnell,FL
Summary
As a long-time medical assistant I have demonstrated dedication, reliability, and a deep commitment to patient care. Over the years, I have developed strong clinical skills, supported physicians in delivering quality treatment, and built trusting relationships with patients. My achievements include mastering medical procedures, maintaining accurate records, improving office efficiency, and adapting to evolving healthcare practices. I believe that my experience and compassion will make me an essential part of your healthcare team.
Overview
24
24
years of professional experience
Work History
Chiropractor's Assistant
Next Medical
Wildwood, Fl
09.2025 - Current
- Assisted chiropractors in patient evaluations and treatment plans, ensuring efficient workflow.
- Educated patients on exercise regimens and post-treatment care for enhanced recovery outcomes.
- Maintained cleanliness and organization of treatment areas, adhering to safety standards.
- Collaborated with team members to improve office operations and enhance patient experiences.
- Engaged in ongoing training to stay updated on chiropractic practices and office technologies.
- Participated in continuing education opportunities to enhance professional development within the field of chiropractic care assistance.
- Improved patient satisfaction by providing exceptional customer service and support during appointments.
Office Manager
Palm Medical Centers
Dade City, FL
04.2024 - 04.2025
- Managed daily operations, ensuring smooth office functionality and adherence to protocols.
- Coordinated appointment scheduling for patients, optimizing provider availability and patient flow.
- Assisted in maintaining accurate records for patient files, enhancing data integrity and compliance.
- Supported inventory management by tracking office supplies and placing timely orders to prevent shortages.
- Implemented office policies that improved workflow efficiency and team productivity.
- Trained new staff on administrative procedures, fostering a knowledgeable and capable team environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Lead Medical Assistant/Office Manager
Dr Raju
Brooksville, FL
09.2018 - 04.2024
- Led team in managing patient appointments and ensuring optimal scheduling efficiency.
- Developed training programs for new medical assistants, enhancing onboarding process and staff competency.
- Streamlined patient intake procedures, reducing wait times and improving overall patient experience.
- Collaborated with healthcare providers to implement updated protocols for patient care and safety compliance.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Procedure Scheduling Coordinator
Premier Heart and Vascular
Zephyrhills, FL
05.2002 - 02.2024
- Coordinated patient appointments and managed scheduling conflicts to optimize clinic operations.
- Streamlined communication between departments to enhance workflow efficiency and improve patient care.
- Developed and maintained electronic scheduling systems for accurate tracking of patient visits and resource allocation.
- Collaborated with healthcare providers to ensure timely follow-ups and minimize appointment cancellations.
- I scheduled for 10 Doctors at 7 hospitals
Medical Assistant
Dr. Elizabeth Hale
Zephyrhills, FL
01.2006 - 09.2018
- Assisted in patient intake and verification processes to ensure accuracy and efficiency.
- Managed appointment scheduling and maintained organized patient records for improved workflow.
- Collaborated with medical staff to facilitate effective communication and enhance patient care.
- Conducted routine clinical procedures, including vital signs assessment and specimen collection, ensuring compliance with protocols.
- Led patient education initiatives regarding treatment plans and preventive care strategies to promote health awareness.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing waste and costs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Assistant
Total Foot and Ankle
Zephyrhills, FL
02.2004 - 01.2006
- Implemented process improvements that streamlined administrative tasks, reducing wait times for patients.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
High School Diploma -
Pasco High School
Dade City, FL05.2002
Skills
- Effective written and verbal communication
- Patient care
- Active listening
- Patient education
- Insurance verification
- Medical terminology
- Appointment scheduling
- Patient flow management
- Payment collection
- Telephone etiquette
- Charting
- Patient information maintenance
- Healthcare
- Electric muscle stimulation
- Front desk administration
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Vitals collection and documentation
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent communication
- Operating EKG equipment
- Updating medical records
- Certified in CPR/AED
- Electronic health records
- Specimens collection and processing
- Phlebotomy
- Goal setting
Timeline
Chiropractor's Assistant
Next Medical
09.2025 - Current
Office Manager
Palm Medical Centers
04.2024 - 04.2025
Lead Medical Assistant/Office Manager
Dr Raju
09.2018 - 04.2024
Medical Assistant
Dr. Elizabeth Hale
01.2006 - 09.2018
Medical Assistant
Total Foot and Ankle
02.2004 - 01.2006
Procedure Scheduling Coordinator
Premier Heart and Vascular
05.2002 - 02.2024
High School Diploma -
Pasco High School