Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Farguarson

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Human Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Service Experience Representative

Nordstrom's Department Store
Braintree, MA
11.2021 - 06.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Community Outreach Coordinator

Roxbury Youthworks
Boston, MA
09.2020 - 04.2021
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Connected individuals with available and relevant resources.
  • Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.

Employment Specialists

Triangle Inc.
Randolph, MA
12.2016 - 09.2020
  • Incorporated teaching methodologies to address kinesthetic and hands-on learning styles.
  • Assessed and enhanced current curriculum by designing and developing new strategies focusing on building vocational skills and promoting career preparation.
  • Maintained complete and current records according to governmental, funder and employer policies.
  • Identified job sites and negotiated with companies for employment placements.
  • Empowered students through counseling and skill-building exercises.

Respite Counselor

Riverside Community Care
Norwood, MA
02.2015 - 08.2017
  • Assisted residents with basic activities of daily living.
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.

Education

Associate of Arts - Human Services

Quincy College
Quincy, MA
06.2017

Associate of Science - Health Careers

Roxbury Community College
Boston, MA
06.2009

Skills

  • Information Updates
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Needs Assessment
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Cultural Awareness

Timeline

Service Experience Representative

Nordstrom's Department Store
11.2021 - 06.2022

Community Outreach Coordinator

Roxbury Youthworks
09.2020 - 04.2021

Employment Specialists

Triangle Inc.
12.2016 - 09.2020

Respite Counselor

Riverside Community Care
02.2015 - 08.2017

Associate of Arts - Human Services

Quincy College

Associate of Science - Health Careers

Roxbury Community College

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Michelle Farguarson