Michelle Farinha

• Trained new employees and delegated daily tasks and responsibilities.
• Post security officers to US ambassadors residents then visit to make sure they alert
• Prepare time sheet
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Enforced company policies and regulations with employees.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly
• Ensure thats theres no unman post

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• Provide exceptional service to travelers
• Process and stamp passengers into the country
• Streamlined customs clearance process for legitimate travelers, reducing wait times at ports of entry.
• Protected public health by identifying prohibited food products during agricultural inspections, preventing the spread of harmful diseases or pests.
• Collaborated with local and federal law enforcement agencies to apprehend criminals attempting to cross borders illegally.
• Prevented the smuggling of illegal goods through diligent inspection of vehicles, luggage, and cargo containers.
• Reported seized contraband or attempts to illegally transport goods to proper authorities and documented observations and evidence for future actions.
• Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
• Documented activities in reports and testified in court proceedings to actions.
• Mentored junior officers, sharing expertise in inspection techniques, document verification, and risk assessment methodologies to enhance team performance.
• Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
• Detected fraudulent documents and impersonations through expert knowledge of passport verification techniques, leading to the arrest of numerous identity thieves and fraudsters.
• Mainraining law and order
• Production and renewal of passport and travel documents.