Michelle Farrior
Chicago,IL
Summary
Dynamic Optical General Manager with over 16 years of progressive experience in leading high-performing retail optical teams, driving revenue growth, and optimizing operational efficiency. Expertise in multi-functional leadership, staff development, and KPI management consistently delivers exceptional patient and customer experiences. Strong background in sales strategy, inventory control, compliance, and performance improvement within fast-paced optical environments complements advanced knowledge in billing and medical coding. Prepared to oversee multiple locations while fostering management talent and enhancing district-wide profitability through strategic, data-driven initiatives.
Overview
12
12
years of professional experience
Work History
General Optical Manager
Big City Optical
Chicago, IL
07.2020 - Current
- Leading a team of opticians and doctors towards exceeding their daily targets.
- Scheduling of opticians and frame stylists
- Relationship management with the labs and other suppliers
- Risk Management and loss mitigation
- Inventory Control
- Daily/Monthly sales reporting and closeout
- Staff Development
- Business development to identify potential referral sources
- Sales to assist patients to identify the correct materials and frames to be ordered
- Filing Insurance Claims
- Number 1 in revenue company wide
- Pretesting
- Full Remote Exams using Visionix vx650, Eye Refract, manual phoropter and Trial Frame
- Trunk show planning and implementation
Key Holder Optician/Receptionist/Biller
Pearle Vision
Hyde Park, IL
06.2014 - 02.2021
- Schedule patient appointments
- Handling inbound and outbound calls
- Fit patients' glasses, make eyeglass adjustments and dispense contact lenses
- Perform PD, ED and B measurements for eyeglasses, as well as segment heights for bifocal, trifocal and progressive lenses
- Utilize computer systems My Vision Express, OD Professional, Revolution EHR, TAB Eppointments, Acuity Logic (Eyefinity) and WVA, as well as vision insurance programs
- I&R training
- Sales
- Customer service
- Frame buying
- Ordering Contact Lenses
- Billing insurances (VSP, Eyemed, Public Aid, Medicare, Aetna, Cigna Vision, Superior, My Comp Benefits and Blue Cross Blue Shield)
Education
Diploma - Medical Insurance Billing and Coding
Everest College
Chicago, IL01.2010
High School Diploma - General Studies
Crane High School
Chicago, IL06-2002
Skills
- HIPAA
- Retail Management
- Customer Relationship Management
- Optical sales
- Workflow coordination
- Problem-solving abilities
- Leadership
- Medical office management
- Customer service
- Business Development
Timeline
General Optical Manager
Big City Optical
07.2020 - Current
Key Holder Optician/Receptionist/Biller
Pearle Vision
06.2014 - 02.2021
Diploma - Medical Insurance Billing and Coding
Everest College
High School Diploma - General Studies
Crane High School