Open To Work
Michelle Fatiga
St Louis County
Superior,WI
Work Preference
Job Search Status:
Open to workWork Type
Part TimeSummary
Compassionate social worker with extensive experience in client advocacy, resource navigation, and conflict resolution. Proven ability to develop individualized service plans and collaborate with multidisciplinary teams to enhance client well-being.
39
Years of experience
Work History
Bartender/Cook
3 Years 10 Months- Managed high-volume bar operations, ensuring timely service and customer satisfaction.
- Trained and mentored junior staff on mixology techniques and customer interaction skills.
- Developed signature cocktails, enhancing drink menu offerings and guest experiences.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
Social Worker
13 Years 2 Months- Developed individualized service plans to address client needs and promote well-being.
- Coordinated resources and services for clients, ensuring comprehensive support systems were in place.
- Conducted assessments to evaluate client situations and determine appropriate interventions.
- Facilitated group therapy sessions to foster community support and enhance coping strategies.
- Collaborated with multidisciplinary teams to optimize care delivery and improve outcomes for clients.
- Updated client documentation for accurate, compliant and current records.
- Advocated for client rights, ensuring access to necessary resources and support services.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Enhanced protective measures for children and vulnerable adults with thorough investigations and interventions.
- Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
- Enhanced community well-being by developing and implementing targeted support programs for at-risk populations.
- Achieved significant improvements in client mental health through consistent, empathetic counseling and crisis intervention.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Bartender
12 Years- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Kept bar presentable and well-stocked to meet customer needs.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Social Worker
6 Years 9 Months- Facilitated individual and family counseling sessions to support client needs and improve outcomes.
- Developed and implemented intervention strategies tailored to diverse populations within community settings.
- Coordinated with multidisciplinary teams to enhance service delivery and client care plans.
- Conducted comprehensive assessments to evaluate client situations and recommend appropriate resources.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Developed funding proposals for social service programs, securing essential services for underserved populations.
Bartender
11 Years 3 Months- Delivered exceptional customer service in high-volume bar environment.
- Crafted signature cocktails and maintained beverage quality standards.
- Managed inventory levels, ensuring prompt replenishment of supplies.
- Trained new staff on bartending techniques and customer engagement strategies.
- Developed and implemented efficient workflow processes to enhance service speed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
Bartender
10 Years- Delivered exceptional customer service in fast-paced bar environment.
- Crafted and served a diverse range of cocktails and beverages efficiently.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Trained and mentored new bartenders on drink preparation and customer engagement techniques.
- Developed specialty drink menus in collaboration with management to enhance customer experience.
- Implemented process improvements that increased operational efficiency during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Master of Science - Social Work
Skills
Compassionate
Case management
Client advocacy
Conflict resolution
Efficient under pressure
Social services
Family case management
Referrals and networking
Community resources
Resource navigation
Data collection and management
Safety planning
Solution-based interventions
Behavioral management
Affiliations
- National Association of Social Workers
Timeline
Bartender/Cook
Who's Bar and Grill
08.2022 - Current
Social Worker
St Louis County
04.2013 - Current
Social Worker
State Of MN
07.2009 - 04.2016
Bartender
Flame Night Club
05.2009 - 05.2021
Bartender
JT's
05.1998 - 08.2009
Bartender
Main CLub
01.1987 - 01.1997
University Of Wisconsin Superior
Master of Science from Social Work