Michelle Fekete
Queens,NY
Summary
An extremely well-organized, dedicated team player with impeccable attention to detail and excellent interpersonal communication skills. Talented at handling multiple tasks in a fast-paced environment while also being an effective problem solver who is adaptable and a keen, quick learner.
Overview
28
28
years of professional experience
Work History
Onsite Supervisor
Adecco @Tapestry, The Met, & Scholastic (Remote)
Queens, New York
04.2021 - Current
- Manage high-volume temporary staffing for multiple clients, including Tapestry (Coach, Kate Spade, and previously Stuart Weitzman), The Metropolitan Museum of Art, and Scholastic, enhancing client satisfaction and retention.
- Coordinate daily operations for clients, optimizing workflow and ensuring timely fulfillment of staffing needs.
- Handle full-cycle onboarding of all recruited and payrolled temporary employees via the US Verify, Bullhorn, Workday and Custom Match systems (I have onboarded approximately 2000+ associates to date)
- Led Tapestry's yearly Summer Intern and Apprentice project (March to June), successfully onboarding over 100 interns/apprentices yearly and facilitating a seamless integration into the company.
- Act as one of the main liaisons between the client and its temporary workers throughout the assignment's lifecycle
- Ensure the accuracy of all active temporary workers' timesheets (300+ at any given time) via the PeopleNet system; processed any payroll adjustments weekly.
- Maintain and update candidate/associate/client records in the databases
- Work closely with the clients' Human Resources team members to align on all incoming roles and staffing needs in coordination with the Program Manager
- Accountable for meeting performance KPI and SLA metrics to ensure excellent client delivery
- Maintain thorough, accurate, and compliant documentation of all client, candidate, and temporary employee interactions via the front office system
- Point of contact for associates to answer any questions, resolve daily issues, mediate any payroll or benefits concerns
- Provide training to new, incoming colleagues on my team
- Create a positive candidate experience and provide excellent customer service measured by the NPS and Peakon scores
- Manage special projects during peak seasons and events throughout the year to support staffing needs
Program Coordinator
Adecco @DoorDash/Remote
Queens, New York
06.2020 - 03.2021
- Supported launch of DoorDash pilot in hundreds of grocery and convenience stores, facilitating operational readiness.
- Developed master schedules on 'When I Work' platform with program managers, optimizing workforce allocation.
- Assigned schedules to hundreds of associates, ensuring proper coverage.
- Delivered customer service support to DoorDash area managers and associates, enhancing communication and operational flow.
- Checked attendance daily to maintain accurate records.
- Delivered coverage support for last-minute callouts, NCNS (no call/no show), and open shifts.
- Adjusted employee timesheets to reflect accurate work hours.
- Developed job sites and shift templates on 'When I Work' platform.
Scheduler/Breast Coordinator
Queens Medical Imaging-An affiliate of NYU
Forest Hills, NY
02.2010 - 03.2018
- Scheduled and confirmed hundreds of patient appointments for multiple sites on a weekly basis in the EPIC system
- Coordinated patient transportation to facilitate access to medical appointments
- Contact patients to provide biopsy results & coordinate any further testing needed
- Provide patients with preparations and instructions for exams
- Maintained organized patient files through efficient filing and scanning
- Answered and routed incoming calls to ensure effective communication and timely assistance
- Assisted with administrative tasks to streamline office operations and support team efficiency
- Assisted in training new staff on scheduling protocols and systems effectively
- Communicated schedule changes effectively throughout the organization when necessary
- Collaborated with healthcare professionals to address scheduling conflicts promptly
- Coordinated with insurance providers to verify coverage and approvals seamlessly
Receptionist
The Ross Companies
New York, NY
04.2008 - 11.2009
- Greet and direct clients and guests
- Answer and route incoming calls to the appropriate person or department
- Set up conference rooms for client meetings
- Organized and maintained filing systems to enhance record-keeping efficiency
- Managed distribution of mail and packages to ensure prompt delivery and support operations
- Entered and processed inquiry data into databases for streamlined information retrieval
- Managed attendance records for accurate tracking of employee presence
- Oversaw inventory management and ordered office supplies to support daily operations
Receptionist
The Metropolitan Companies Inc.
New York, NY
02.2004 - 11.2005
- Greeted visitors and clients warmly, enhancing first impressions of the company
- Managed multi-line phone system, directing calls to appropriate departments efficiently
- Maintained an organized filing system of confidential applicant/client information in accordance with company policy
- Delivered customer service support to enhance client satisfaction
- Maintained an organized and presentable reception area and conference room to support professional environment
- Coordinated all incoming and outgoing FedEx and UPS packages to ensure timely delivery
- Set up applicants on computer testing stations
- Performed clerical tasks as assigned by management
Restaurant Manager
Rico Pollo Restaurant
Ridgewood, NY
10.1998 - 01.2004
- Served customers and managed table operations to enhance dining experience
- Trained staff to improve service quality and efficiency
- Supervise and coordinate workflow in order to ensure timely completion
- Provided customer service support
- Monitored inventory levels to ensure consistent supply and availability
- Developed and maintained weekly production reports
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY12-2019
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY05-2001
Skills
- Bilingual-English/Spanish
- Superb attention to detail
- Management experience
- Strong administrative and clerical skills
- Nominee for The National Honor Society of Leadership and Success
- Proficient in Microsoft Office
- Excellent communication and customer service skills
- Ability to work well with others
- Capable of working well under minimum supervision
- Knack for working well under pressure
- Multitasking capacity
- Client relationship management
- Operations oversight
- Team collaboration
- Professional and courteous
Timeline
Onsite Supervisor
Adecco @Tapestry, The Met, & Scholastic (Remote)
04.2021 - Current
Program Coordinator
Adecco @DoorDash/Remote
06.2020 - 03.2021
Scheduler/Breast Coordinator
Queens Medical Imaging-An affiliate of NYU
02.2010 - 03.2018
Receptionist
The Ross Companies
04.2008 - 11.2009
Receptionist
The Metropolitan Companies Inc.
02.2004 - 11.2005
Restaurant Manager
Rico Pollo Restaurant
10.1998 - 01.2004
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Associate of Arts - Liberal Arts
Borough of Manhattan Community College